Noticed Door panel was bulging an popped out not repaired at time of inspection, which would have required inspection with the window down to see bulge of incorrect placement of door panel and bad clip, having me return to. Service department after showing them
Defective placement after notifying of incorrect placement & issues of original complaint. Service department stated needed to order part to replace door panel less than 30 days of ownership. Awaiting resolution to door panel issues , problem still pending depending on time considering I work only locally Wednesday 8-5 . Drive over 58 miles to correct issue to have to go back. May need a loaner if cannot be installed within a 5 hour window
9/14/2025
Toshiya A. VERIFIED CUSTOMER
As always, Amanda was great! Thank you!
9/14/2025
Eugene G. VERIFIED CUSTOMER
The wait time with appointment is too long for just oil change and tire rotation. 3hrs wait
9/14/2025
Roger S. VERIFIED CUSTOMER
Service completed on time
9/14/2025
Mary B. VERIFIED CUSTOMER
Everything was great. Done quickly
9/14/2025
Juan S. VERIFIED CUSTOMER
It’s always a pleasure to work with Don. He makes my service visits better.
9/13/2025
Jeffrey J. VERIFIED CUSTOMER
Josh was awesome. Very attentive and kept me informed the whole way through. Very thankful to have such knowledgeable service technicians there to fix my problem!
9/13/2025
Tim E. VERIFIED CUSTOMER
I am missing a center wheel cap from the previous visit. They checked the cameras to show my last visit that I came in with all 4 center wheel caps and I left with all 4 center wheel caps. However I know a collision manager at Toyota in south Florida. He said they dont just come off, probably broke the tab while rotating my wheels and just put it back and it came off after I left. I understand but disappointed your technician would admit to breaking something and instead covering it up.
9/13/2025
Marie S. VERIFIED CUSTOMER
I like to go directly to the dealer because of their efficient, effective, and punctual service. Mr. Damian Griswold does a good job, with professionalism and sincerity. Thank you for your service. Keep giving the best to your customers.⭐️⭐️⭐️⭐️⭐️
9/13/2025
Misty H. VERIFIED CUSTOMER
Smooth and simple! Thanks.
9/13/2025
Andrea G. VERIFIED CUSTOMER
Very quick service.
9/13/2025
Angel L. VERIFIED CUSTOMER
Thank you
9/13/2025
Fathima I. VERIFIED CUSTOMER
Thank you. Great service v
9/13/2025
Brian R. VERIFIED CUSTOMER
While the overall the mechanical service and repair was excellent. And I will always be thank full to Toyota and your dealership for diagnosing the problem and identifying it as an issue that Toyota would correct.
My only issue with the service is that a service was recommended; the cooling fluid for the repaired inverter be replaced.
That seemed unusual for it to be a customer charged service in that the action should, it seems, related to the covered repair.
The charge was removed after my text to the Service Rep.
9/13/2025
Derek M. VERIFIED CUSTOMER
Good service from Joe.
9/13/2025
Chase H. VERIFIED CUSTOMER
The staff shows exceptional professionalism. They are engaged with the customers with answering questions and giving constant updates for the duration of the service appointment.
9/13/2025
Rivers Edge. VERIFIED CUSTOMER
Hello, I find it absolutely insane that a scheduled oil change w a 9:30am appointment time should take 3.5 hours to complete. Although I can understand that Saturday’s can be busy, it should not under any circumstances take 3.5 hours for an oil change. Either too many appointments are scheduled or the service department is not being run efficiently. Most people have better things to do then have to sit in a dealership waiting for 3.5 hours to just get their oil changed. A full vehicle inspection wasn’t even completed so there’s again no reason to take 3.5 hours
9/13/2025
Nicole C. VERIFIED CUSTOMER
Damian always goes and above beyond! Great service.
9/13/2025
Timothy C. VERIFIED CUSTOMER
She was quick and efficient ! No one likes taking a vehicle in for a recall but she made it a pure delight. Made the drop off and pick up easy!
9/13/2025
Maria P. VERIFIED CUSTOMER
Condescending attitude. Pushing items that were not necessary. Car was returned without job being correctly repaired .