While the overall the mechanical service and repair was excellent. And I will always be thank full to Toyota and your dealership for diagnosing the problem and identifying it as an issue that Toyota would correct.
My only issue with the service is that a service was recommended; the cooling fluid for the repaired inverter be replaced.
That seemed unusual for it to be a customer charged service in that the action should, it seems, related to the covered repair.
The charge was removed after my text to the Service Rep.
9/13/2025
Derek M. VERIFIED CUSTOMER
Good service from Joe.
9/13/2025
Chase H. VERIFIED CUSTOMER
The staff shows exceptional professionalism. They are engaged with the customers with answering questions and giving constant updates for the duration of the service appointment.
9/13/2025
Rivers Edge. VERIFIED CUSTOMER
Hello, I find it absolutely insane that a scheduled oil change w a 9:30am appointment time should take 3.5 hours to complete. Although I can understand that Saturday’s can be busy, it should not under any circumstances take 3.5 hours for an oil change. Either too many appointments are scheduled or the service department is not being run efficiently. Most people have better things to do then have to sit in a dealership waiting for 3.5 hours to just get their oil changed. A full vehicle inspection wasn’t even completed so there’s again no reason to take 3.5 hours
9/13/2025
Nicole C. VERIFIED CUSTOMER
Damian always goes and above beyond! Great service.
9/13/2025
Timothy C. VERIFIED CUSTOMER
She was quick and efficient ! No one likes taking a vehicle in for a recall but she made it a pure delight. Made the drop off and pick up easy!
9/13/2025
Maria P. VERIFIED CUSTOMER
Condescending attitude. Pushing items that were not necessary. Car was returned without job being correctly repaired .
9/13/2025
Jennifer L. VERIFIED CUSTOMER
Joe was the best service tech- helpful, easy and just a great communicator. He’s the reason I would go back.
9/13/2025
Douglas B. VERIFIED CUSTOMER
Scott and Derek are professionals, I am pleased with their performance.
9/13/2025
Dwight L. VERIFIED CUSTOMER
Received a timely appt when I u called for service. 20000 mile service and alignment done quickly while I waited.
9/13/2025
Reinaldo S. VERIFIED CUSTOMER
My experience with my RAV4 maintenance was superb!! Damian took care of me extremely well and expeditiously. My service was provided in less than an hour. Good job !!!
9/13/2025
Wesley S. VERIFIED CUSTOMER
I love my Toyota Tundra. It will be 25 years old soon. I am afraid to get a new one. Every truck manufactur is having many recalls. This includes all manufactures. Vehicles are getting too complicated with all the fancy electronics. Every one knows this.
9/13/2025
Keith K. VERIFIED CUSTOMER
Rick is an amazing service advisor. I purchased my 2017 Tundra from Wesley Chapel Toyota and they are the only ones who have serviced my vehicle. Rick is the only one I trust with the car of my truck.
9/13/2025
Abby W. VERIFIED CUSTOMER
Alex and Guillermo were FANTASTIC!
9/13/2025
Christine R. VERIFIED CUSTOMER
My experience with Nyah and Wesley Chapel was great. The process was smooth and efficient, and I truly appreciated how quickly everything was handled. Nyah kept me informed along the way.
9/12/2025
Joseph T. VERIFIED CUSTOMER
Larry Walker, was phenomenal, professional everything that he stated was true took care of me above and beyond!!