Toyota of Las Vegas Auto Repair Service

Michael was very friendly and professional the service was faster than I expected I'm happy with that service thank you ????

Dan Rossey is a very good service advisor. He always assist in setting up my service appointments. He is professional & always recommending DWTOLV additional vehicle services.

Muy satisfecho

Provided great customer service and was friendly

Justin helped with my service last Wednesday and he was very helpful and clear about what was needed and what was done.

Friendly staff, very knowledgeable and very helpful.. I’m glad to have been there, very satisfied with my car.

My battery died after service. Was that suppose to be checked?

Very kind and helpful

What a great service things God explain to me very clear customer service top of the line

Keep up the good work ????

Roberto has handled every situation of mine with care and finesse. He has easily made the process easier and unique. I appreciate the hard work, communication, and commitment he puts into his customers!! Anytime I need something, he’ll be the first person I look for.

Jovan Wilkins is always consistent with his top notch customer service! Ten stars for Jovan!

Amazing

My vehicle still screeches when going in reverse.

Great and fast service

Lack of communication and introduction of the “new online” program caused me to nearly wait 3 hours for an oil change. i was originally told 1 hour to hour and half. When I inquired with the assistant manager, she claimed she was waiting on me to respond but never informed me at the start of the service that I needed to respond for her to close me out. I asked her if my car had been ready when they sent me that information and she said yes. She could have tried calling me (as they do at the centennial location or better yet she could have explained that to me at the beginning). Manager was more interested in upselling services rather than actually helping. She was quick to blame it on being “short staffed” and a busy Satuday morning. Upon paying, the cashier forgot to give me my change back and got distracted. I was distracted looking at all the services my car needed to get done on the paperwork. 30 minutes later I have a missed call that the cashier has my cash change she forgot to give me and I had to make the drive back to the dealership. The sales team walks around looking for prey I had one associate come over and introduce himself while I waited for my car to be serviced….he said he would be back with his business card as he offered to get me into a newer vehicle and then forgot. About an hour and a half later in the middle of a phone call he comes back and interrupts my call to tell me he forgot he hadn’t given me his business card.

Been taking my mr2 here for 20 years...always the best service....Mike is the best!

No comment

Dan is an amazing service manager assigned to my account. Always on time for our appointments, provides feedback on all my questions, and is pretty spot on with timing estimates for my vehicle services. Overall, a really nice person with excellent customer service skills to represent your dealership.

Jessie provided exceptional customer service. He was very knowledgeable and answered all of my questions. The staff at Toyota of Las Vegas is always very friendly and professional. Thank you, for making my experience stress free.