The whole experience was handled very quickly and very professionally. I'm quite pleased.
8/9/2024
Dan B. VERIFIED CUSTOMER
The car was in the shop nearly two weeks waiting on parts. Near the end I accumulated five voicemails on your system with my service rep Joseph and his partner Ethan over three days trying to get a status report. I finally called the parts department to ascertain that not all the parts were in yet.
8/8/2024
Vickie H. VERIFIED CUSTOMER
Friendly and informative
8/8/2024
Anya W. VERIFIED CUSTOMER
NA
8/8/2024
Charles W. VERIFIED CUSTOMER
Will do. Thanks
8/8/2024
Trent R. VERIFIED CUSTOMER
I drove from Pennsylvania to visit our daughter in Denver, while driving we heard a noise on drivers side rear of Tucson. I took our car there today and told them the problem. I wanted to make sure it was safe to drive back home to Pa. Within in a few minutes I was told a shock was leaking and it was safe to drive back home. My wife and I thank you for your professional service and even washing our Tucson, thanks to all involved.
8/8/2024
Marty V. VERIFIED CUSTOMER
After the horrible experience we had with Foundation Hyundai, we drove across town to have Planet Hyundai do our warranty work. Zach was amazing and provided exceptional customer service! Not only was our car finished ahead of the promised time, he had it washed for us as well! I'll definitely schedule with Zach for our future needs. Thanks Zach and team for taking care of us!
8/8/2024
Li S. VERIFIED CUSTOMER
Good customer service, the staffs are polite.
8/7/2024
Harlin G. VERIFIED CUSTOMER
Everything went well.
8/7/2024
Timothy G. VERIFIED CUSTOMER
All good
8/7/2024
Laura C. VERIFIED CUSTOMER
When we made the appointment a couple of weeks ago we told them there was a recall that needed to be taken care of but what was needed to take care of the recall wasn’t ordered so they didn’t fix it. We live over 2 hours away from the nearest dealership so it takes planning for us to get service. Not happy that they didn’t get what was needed even though we made them aware of it.
8/7/2024
Madeline B. VERIFIED CUSTOMER
Everything regarding the service of my vehicle was satisfactory. However, I had to wait 2 hours for an oil change, this was my first time coming to the dealership for service so I guess I didn’t know what to expect but 2 hours seemed a little crazy to me. The longest I’ve ever waited elsewhere was maximum an hour. Another woman was also in the waiting room for the duration of my wait, and when I asked her how long she had been there she said 3 hours for an oil change. We decided to go down to the service desk to see how much longer as I had requested only an hour off of work and was starting to get stressed. When we spoke to someone at the desk, my vehicle was in the bay waiting and he then handed me my paper work. I didn’t ask how long it had been ready for but was a bit frustrated that I wasn’t notified when the car was actually ready. I know things happen and perhaps I came in on an off day, but wanted to leave feedback about the wait time.
8/7/2024
Billy O. VERIFIED CUSTOMER
I was extremely pleased with the service provided.
8/7/2024
Kaitlyn C. VERIFIED CUSTOMER
Drew was very attentive and answered all of our questions. He explained all the services and made sure we were comfortable. He truly cared and gave us some helpful tips because we are new to the area. Thank you!
8/6/2024
Michele D. VERIFIED CUSTOMER
I was not given a receipt for the service completed on my vehicle. I keep track of my service records for warranty purposes. I don’t know what was done. It hasn’t shown up on my blue link app either.
8/6/2024
Laurie M. VERIFIED CUSTOMER
he did a great job communicating & the service was very good.
8/5/2024
Barbara K. VERIFIED CUSTOMER
Riley was amazing!
8/5/2024
Jeremy M. VERIFIED CUSTOMER
Work came in slightly under bid, happy things have me safe on the road now.
8/5/2024
Donna M. VERIFIED CUSTOMER
Job well done
8/4/2024
Thomas M. VERIFIED CUSTOMER
There is no timely repair and communication. The service people just keep the vehicles no end. There is little communication. Staff is not knowledgeable.