Gerardo was pleasant, knowledgeable, informative and took care of everything. I was unaware of my extended coverages and he took the time to get me up to speed. Extremely satisfied with the service and attention I received.
9/10/2024
Gary M. VERIFIED CUSTOMER
Great service. Seamless trip b
9/10/2024
Ronald V. VERIFIED CUSTOMER
I was charged for 8 quarts of oil. My car only holds five quarts, maybe six with a filter change. I was overcharged by the price of two quarts of oil plus tax, approximately $17.00 to $20.00. Other than that, the service was fine. I expect a refund for the over charge.
9/10/2024
Courtney K. VERIFIED CUSTOMER
Gerardo was terrific!
9/10/2024
Scott W. VERIFIED CUSTOMER
Really appreciate the quick checkin process, got my loaner without any hassle or paperwork, and was on my way. Quick pickup and checkout too!
9/10/2024
Ed P. VERIFIED CUSTOMER
Great Service !!!
9/10/2024
William W. VERIFIED CUSTOMER
Answered all my questions and very informative about car warranty
9/8/2024
Patricia K. VERIFIED CUSTOMER
Thanks for finding my water bottle!
9/7/2024
Awilda J. VERIFIED CUSTOMER
Always a very good experience at this dealer.
9/7/2024
David B. VERIFIED CUSTOMER
Very customer oriented. Explained everything in great detail. Very helpful explaining some of the dashboard settings. She and Cory make a great team.
9/7/2024
Albertha S. VERIFIED CUSTOMER
Geraldo is always friendly, respectful and on top of things. I asked him about my key fob message on the Lexus app and he made sure a tech specialist assisted me. I was so surprised at how quickly the tech came!
Thanks again for another seamless and exceptional service!!
9/7/2024
Lynn B. VERIFIED CUSTOMER
Awesome customer service!!
9/7/2024
Joanne S. VERIFIED CUSTOMER
Jesse was very helpful and got every detail right!
9/7/2024
Matthew T. VERIFIED CUSTOMER
Jesse was great
9/7/2024
Marvin J. VERIFIED CUSTOMER
I told him we appreciated the information we received today. This was a great experience for us. Thanks Jesse
Marv Jensen
9/7/2024
Johnathan M. VERIFIED CUSTOMER
I tried going to an independent garage for my last oil change recommended by my son. They didn’t have a waiting area and Inhad to wander around downtown Papillion on a cold November morning trying to find a place to sit, let alone have a hot cup of coffee. I wound up sitting in the library for 2 hours.
And, to add insult to injury, it ended up being he same price as Lexus because they had to order in the synthetic motor oil.
9/7/2024
Andrea W. VERIFIED CUSTOMER
Your service needs an overhaul. Too many disappointments in 2024. At the beginning of the year, my car had an electrical issue that you could not diagnose, and instead of being honest, you tried to mansplain me, and blame on driver error. So I got a new car, because I could not have a car that I could not rely on to start. I brought the car in today for the 15K service. I had to question why you were charging me for my first few services, even though I bought it at your sister store in Lincoln. I told you I had 1 hour, and you promised you would be done by then. An hour later, you informed me I had a nail in the tire. That took another 40 minutes. I would have like to have been communicated with once the nail was found, and then I would have opted to skip the car wash, as I was already very late. In summary, you need to work on communication skills and gender equity.
9/7/2024
Herta B. VERIFIED CUSTOMER
Nicholas, very friendly told me everything about my car i didn’t understand hi explained it to me. You can’t ask for a better service, I feel good and safe driving a Lexus. Everyone else from the employees are friendly I got to say .
Thank you so much for your service very much appreciated.
Herta B
9/7/2024
Kaylene O. VERIFIED CUSTOMER
This was my first time using the Lexus service as I just bought a used NX. It was a very pleasant experience. Thank you