Scheduling for appointment was convenient and I was able to get scheduled within the ates I requested. The service time taken for completion of services required was consistent with what was stated during checkin.
Unfortunately I was unable to catch' the recommended maintenance portion of the RO# 324087-202411; the photos were depicted in the Additional Recommendations section, but the was missing written specifically for each of the photos taken.
(Not a 'deal breaker but would have been appreciated if that information showed up on the Services 'link' while the vehicle was still on the rack; I could have had them take care of those items).
The car was and interior 'touch-u, following transformed my vehicle into an 'off the showroom floor' condition.
Personnel were great in handling my service experience from check in to when the handed back my keys.
Recommend: bring out more snacks. The popcorn machine was without popcorn. A little thing but goes a long way with customers while they are waiting for their vehicles.
Thank you all,
Jeff Woicik
11/13/2024
Ben P. VERIFIED CUSTOMER
Thanks for the car wash and vacuum,
11/13/2024
Wendi M. VERIFIED CUSTOMER
Na
11/13/2024
Craig G. VERIFIED CUSTOMER
Michael is an excellent customer service rep
11/13/2024
Joanna T. VERIFIED CUSTOMER
When I checked in at 7am Saturday, November 12 I was told by Luis that it would probably take 11/2-2 hours. I checked at 2 hours , Louis said they were still working on it. At 3 hours he said it would be just a few more minutes. At 4 hours they said it was on a test drive. All this time no one ever bothered to come and let me know what was being done. After 51/2 hours I checked back again and they said it was misfiring bc of bad fuel and there was a leak in the rear exhaust and it would be $2,500 to fix it
I have dealt with your dealership for 7 years and have always been treated very well until this experience.
11/13/2024
Sharon A. VERIFIED CUSTOMER
Okay
11/13/2024
Mary B. VERIFIED CUSTOMER
Michael did a great job helping me.
11/12/2024
Alfonso B. VERIFIED CUSTOMER
Professional
11/12/2024
Christopher A. VERIFIED CUSTOMER
Everyone in the service dept has always been extremely helpful and friendly. Michael is very knowledgeable and provides excellent customer service.
11/11/2024
Yejong Y. VERIFIED CUSTOMER
Serv rep not clear about the details of the service results and whether warranty covered the services.
11/11/2024
Amedeo N. VERIFIED CUSTOMER
Your technician forgot to put the engine cover on. So now I have to leave work early from Fullerton to chino just to see if you still have cover
11/11/2024
Jessica M. VERIFIED CUSTOMER
Michael was wonderful. Transparent about potential issues, and even stayed late for us because the hours on then website were incorrect
11/11/2024
Vivian Z. VERIFIED CUSTOMER
Nice comfortable place to have to wait & enjoyed the music to pass the time!
11/10/2024
Michael H. VERIFIED CUSTOMER
Love the service Michael Vance is outstanding!
11/9/2024
Shari H. VERIFIED CUSTOMER
When he said they cannot fix my tire besides other stuff that was being done to the car I said what should I do then and he said American tire instead of saying oh we also sell tires because I would’ve preferred to buy the exact same type of tire that came with my Hyundai Then having to rush out of your dealership to a tire store because there was a nail in the tire and the tire was not holding air for more than a day
11/9/2024
Marilyn B. VERIFIED CUSTOMER
Hayden Schulte is an excellent service advisor. He is knowledgeable, quick and a clear communicator. He provides outstanding customer service and has a very nice way of interacting with people. Thank you for hiring him and I recommend promoting him.
11/9/2024
Julian G. VERIFIED CUSTOMER
Very satisfied with my visit thank you guys!
11/9/2024
Glen S. VERIFIED CUSTOMER
Great service center thank you
11/9/2024
Sungjoon K. VERIFIED CUSTOMER
Professional and friendly
11/8/2024
Chad H. VERIFIED CUSTOMER
Hayden was great. I appreciate his professionalism.