I am 82 years old, He was so kind & polite & tookthe time to explain everything to me.
3/22/2024
John L. VERIFIED CUSTOMER
Aaron was very friendly, he listened and addressed are concerns regarding the engine shut off when we stopped. They updated the computer on our vehicle. Aaron kept me updated on the process and they would take a test drive. But I had to call Aaron the next day because it was not working again. Aaron had us bring the vehicle back and the battery was low and charged it back up, works fine now. Very happy with the service & service department especially Aaron who kept me updated in the waiting room. Thanks again Aaron Acevedo.
3/21/2024
Sarah M. VERIFIED CUSTOMER
Thankful to have worked with Allyson who truly listened and cared for our needs. As a mom to a newborn, I was particularly worried not having a safe vehicle to drive. She got us a loaner vehicle the first day and kept an eye out for a larger car to be able to fit our stroller in for the extended period they had our car. Can't say enough about how much I appreciate her help.
Unfortunately, our experience was tainted by Hunter, the manager of service, who was rude and not in any way apologetic about the fact that our car, which had been returned to us "fixed" had the light come back on the very next day. To say I'm disappointed with the type of interaction I had on the phone is an understatement. As people who paid a lot for our car and would expect that after 2.5 weeks at the shop that it be fixed, I would expect the courtesy of AT MINIMUM some professionalism and not apathy and condescension. Being told that "if I don't like the service we received that I can find another place to get help or a second opinion" IS NOT the way to deal with an unhappy customer. Unfortunately, that experience peppered our whole opinion of Cardinale and makes us hesitant to come back for service.
3/21/2024
Linda R. VERIFIED CUSTOMER
Above and Beyond excellent service impressed, will spread the word. THANK YOU !
3/21/2024
Frank D. VERIFIED CUSTOMER
Allyson - could you reply to me with confirmation of what costs are pending for the under cover replacement - and if the front bumper & lower lip splitter also need to be replaced as well? Thanks.
I will also be expecting a contact when the driver door handle can be replaced ...
3/20/2024
Allyson M. VERIFIED CUSTOMER
I love it here :)
3/20/2024
Steve U. VERIFIED CUSTOMER
Isaiah was professional, smooth, and communicates well. He is a great employee.
3/20/2024
Bradley C. VERIFIED CUSTOMER
Quick and friendly service.
3/20/2024
Jeanette S. VERIFIED CUSTOMER
I was impressed with the quick turnaround of my car. I was prepared for several hours and it turned out to be less than two.
3/20/2024
Arleena C. VERIFIED CUSTOMER
Great service from Salvador. I will definitely be returning for my next car service
3/20/2024
Provencio S. VERIFIED CUSTOMER
He was very nice, & helpful.
3/20/2024
David C. VERIFIED CUSTOMER
Allyson was incredibly professional and helpful. I was very satisfied with my time at Glendora Hyundai.
3/19/2024
Meshel F. VERIFIED CUSTOMER
Allyson Maring was very helpful. She was very knowledgeable and informative. Allyson explained everything to me and listened patiently when I verbalized my frustration about the situation. Allyson is definitely an asset to the dealership. Thanking Alllyson. It was a pleasure working with you.
3/19/2024
Gerald Timothy. VERIFIED CUSTOMER
Assuming the issue with the battery cooling system has been resolved, I can say I am pleased. Allyson was friendly, helpful, and efficient. It was a textbook example of excellent customer service.
3/19/2024
Sarkis V. VERIFIED CUSTOMER
The service was amazing. Thank you.
3/19/2024
Elsy H. VERIFIED CUSTOMER
Isaiah is very professional and responded fast to all my request. He explained everything in detail and ensured that I was completely satisfied.
3/17/2024
Andrea W. VERIFIED CUSTOMER
Aaron was very helpful and friendly. While I was waiting for my brakes and maintenance to get done, I asked if he could get my phone charger out of the car and he did! I really appreciated that since I was having a lot of work done on my car.
3/17/2024
Henry P. VERIFIED CUSTOMER
Very good
3/17/2024
Cameilia T. VERIFIED CUSTOMER
The car was not washed but I was told to wait 10 minutes since the car is being washed. Not sure what happen? Also the warranty parts take longer than 2 weeks to order. Overall the supervisor is very helpfull and the technician temporarily fix the loose seam until the parts are received.