I experienced excellent service today and appreciate the awesome customer service! Thank you kindly!
6/23/2024
Robert F. VERIFIED CUSTOMER
He was awsom.
6/23/2024
Mary M. VERIFIED CUSTOMER
Triston was awesome! He went above and beyond!
6/23/2024
Stephen E. VERIFIED CUSTOMER
No communication from your staff!
I sat and waited for my vehicle for three and half hours! I was told my service for rotation of tires and a light fixture recall, would take one and half hour of work.
I waited for three and half hours and no one told me service department did not have the part and have to order it.
No one told me anything at all!
My tires do not appear to be
totated! No oil change was scheduled but they changed the 'next oil changes ticker on my windshield!? So did the change my oil without being scheduled or told?
My paperwork also states that the recall was for a floor mat causing interference with accelerateer?
Your staff noted that it was removed. Well the floor mat is still in the same position. Nothing changed but paperwork states different.
So now I am not certain if your staff truly knows what recall was suppose to be done and if they honestly rotated my tires.
Please explain this bad service experience from your location on 6 20/24 at 9:30am.
Not satisfied!!
6/22/2024
Margaret D. VERIFIED CUSTOMER
The young man that checked me in had wonderful customer service skills and I feel that not enough people possess that quality anymore. I greatly appreciated how respectful and helpful he was.
6/22/2024
Patricia A. VERIFIED CUSTOMER
Triston Whitaker was very helpful when I was checking in my Vehicle to be serviced and also when my vehicle was done being serviced i think everyone in the Service Department are very helpful and very courteous to me
6/22/2024
Evelyn K. VERIFIED CUSTOMER
I had absolutely no dealings with Bianca **** so I don’t understand why I’m getting a survey regarding her. I dealt with a gentleman that I’ve never dealt with before and he was very nice and professional. My vehicle was completed within a timely manner and they addressed most of the issues, concerns I had. The person that called to confirm my appointment was Dixie, but I did not see her during my service time. If you’d like to talk to me further, you can call my phone number. But once again, I’m not sure why I’m receiving a survey on Bianca **** when I had absolutely no dealings with her . Thank you.
6/22/2024
Richard J. VERIFIED CUSTOMER
Good job
6/22/2024
Thomas M. VERIFIED CUSTOMER
Great customer service....
6/22/2024
Joan K. VERIFIED CUSTOMER
Tristan was very good helping and informative…
6/21/2024
Joel T. VERIFIED CUSTOMER
It is with great appreciation that I acknowledge the exceptional service provided by Tristan, Bianca, and Bob. Their outstanding contributions were instrumental in ensuring a seamless and efficient experience. Furthermore, I would like to commend the technician who performed the work for their expertise and attention to detail. Toyota's commitment to hiring exceptional individuals and producing remarkable products is truly commendable.
6/21/2024
Kevin J. VERIFIED CUSTOMER
Thank you!
6/21/2024
Amarante P. VERIFIED CUSTOMER
Good service
6/21/2024
Leroy H. VERIFIED CUSTOMER
Ive purchased 2 cars from Pueblo Toyota, and I will only consider them in the future.
6/20/2024
Florentino V. VERIFIED CUSTOMER
Dan has always went above and beyond to help us out. This time was extraordinary as to the lengths he went to ensure I was taken care of. Also your customer service rep I can't recall her name but I wish I could because she was very helpful in helping me coordinate on how to get my vehicle back in time! Awesome team you have and that's exactly why I will always go to Pueblo Toyota first and recommend your dealership to my friends and family.
6/20/2024
Melody L. VERIFIED CUSTOMER
We were very pleased with our experience with Daniel
He did everything he could to make sure we were taken care of
Thank you
6/20/2024
Norman W. VERIFIED CUSTOMER
We like Daniel. We remember him from when he was new to the Pueblo Toyota Team. We appreciate him for his honesty and integrity, as well as his knowledge. We originally moved our Toyota service experience to Pueblo when it was over a 50 mile drive. Your service department earned that move. Thank you for the opportunity to convey our appreciation to Daniel and your Service Team!
6/20/2024
Stephen M. VERIFIED CUSTOMER
Spent over 5 hours waiting. Perhaps this is not a negative reflection on your service, but we drive 6 hours round-trip from home, and this made for an 11+ hour day for service. We had to add front brake service to the normal items, but it still seemed like a long wait.