The initial experience was very positive. Then my vehicle was diagnosed and I was told the part had to be ordered. The vehicle needed an alternator which is a common part. The part was supposed to be in the following Monday following my initial appointment. It was not in until Friday when I called and found out it was in. Maybe it’s just an expectation, but if you have a customer’s vehicle whom you have diagnosed and you order a part for them, you should call when the part is in to schedule the appointment or schedule it based on the day you expect the part. Second, I needed some window motors looked at and was told they would not fix them (under warranty) due to them not being completely burned out. I asked for a quote on repair for the window motors. They quoted me over $2,800!! I looked into the parts to see about fixing the windows myself and could obtain the parts for $470 and some change. The mark up for repair on the window motors was insane and a rip off. These things could use some attention for future customers and their satisfaction. To end on a positive note, the alternator was replaced and my vehicle seems to be doing well now minus the window motors. I am at least grateful for that.
7/23/2024
Tommy L. VERIFIED CUSTOMER
Great experience with all Pueblo Toyota employees
7/22/2024
Valeri H. VERIFIED CUSTOMER
As previously said in prior surveys, Triston is knowledgable, friendly and very helpful. He's INCREDIBLE!
7/21/2024
Martina W. VERIFIED CUSTOMER
Triston W. Provided excellent customer service!
7/21/2024
Charles G. VERIFIED CUSTOMER
The service department has met or exceeded my expectations for the last 14 years.
7/20/2024
Andrea E. VERIFIED CUSTOMER
Dan is always amazing. I appreciate his friendliness, helpfulness and enthusiasm.
7/20/2024
Catherine H. VERIFIED CUSTOMER
Awesome
7/20/2024
Randall E. VERIFIED CUSTOMER
Dan got me in for repair of a flat tire ina reasonable amount of time on a busy morning! Thanks Dan
Randy Ellis
7/20/2024
Mary O. VERIFIED CUSTOMER
I asked for a loose screw to be checked on the side of my car, and it was never done. Very disappointed.
7/20/2024
George C. VERIFIED CUSTOMER
I brought my vehicle in for a 40,000 mile check up. I also had a concern about my front brake. The technician performed an oil change and a tire rotation but failed to perform the 40,000 mile check up indicated by the Toyota manual. I spoke with the service manager, Bob, who recommended that I return with the vehicle to have the check up completed.
7/20/2024
Peter S. VERIFIED CUSTOMER
I asked your service people to replace missing screws and retainers in my wheel wells. I asked Toyota service because one would think they would use genuine parts and screws. They put golden screws into black wheel wells horrible.
7/20/2024
Halee V. VERIFIED CUSTOMER
My boyfriend took my car in and the lady at the service desk was very rude. We bought our car from Kevin in June and he has been awesome but when we showed up to have the driver side mirror replaced because it was broken and taped up when we bought it, she said we needed to pay $500+ dollars. Then when my boyfriend told her we were never informed this would need to be paid for she was rude once again and after my he told her we just bought the car that Kevin told us it would be taken care of she said well how am I supposed to know that. We, as customers aren’t supposed to know that we need to relay this information for the people who work there. We did not have to pay anything in the end but it was very unprofessional of the worker to treat a customer the way she did as we were just doing what we were told from the get.
7/19/2024
Sorensen M. VERIFIED CUSTOMER
Idle and battery charge were low when I got it back. Was dieing at stop lights. My son cleared the computer codes now running like new.
7/19/2024
Vanessa B. VERIFIED CUSTOMER
Dan is always great! Exceptional customer service, very quick and efficient, very knowledgeable, and a pleasure to work with!! Give that man a raise!
7/19/2024
Joseph S. VERIFIED CUSTOMER
Always professional and helpful.
7/19/2024
Lawrence V. VERIFIED CUSTOMER
Done expeditiously & professionally
I love toyota services and have owned four prius's in the past i can always rely on expert maintenance
Thanks to the maintenance team
Larry Belasco a very pleased toyota owner
7/18/2024
Sandra F. VERIFIED CUSTOMER
The service vehicle and VSC flight are on. No mention by anyone!?
7/18/2024
Richard M. VERIFIED CUSTOMER
Very helpful
7/18/2024
Howard Y. VERIFIED CUSTOMER
My gas cap valve was damaged. I got it replaced Tuesday. Thank you