Great service and great communication at all times.
2/5/2026
Michael B. VERIFIED CUSTOMER
Waiting 3 hours to get your tires rotated seems excessive.
2/5/2026
Chris K. VERIFIED CUSTOMER
Don't take all day to rotate tires. Say how long service will take. Make sure lift actually shows up. Communicate. Have some respect for my time.
2/5/2026
Cindy T. VERIFIED CUSTOMER
Oscar did a great job, prompt and very courteous. Very satisfied with the service.
2/5/2026
Brendan C. VERIFIED CUSTOMER
I was never notified when my service was finished. I came after 7pm and they said my car had been done at 4pm but no text, call, or email was sent.
2/5/2026
Ramy H. VERIFIED CUSTOMER
LIZ WAS AWESOME
2/4/2026
John M. VERIFIED CUSTOMER
I scheduled the appointment to complete a software upgrade and a recall on the seatbelts. I spent 4 1/2 hours at the dealership, to learn the software upgrade was done, although they didn’t have the parts to complete the recall. I’m confused, why would you schedule the safety recall if you didn’t have the parts to do the job. The communication from the service agent was poor at best. Needless to say I will not return to San Bruno Hyundai again to do any work.
2/4/2026
Thomas Hontalas. VERIFIED CUSTOMER
I have been a car owner since 1975, so I have had interactions from many different service advisors and many different auto dealers. By far the worst experience I have been through. I’d live to discuss further. Thomas Hontalas
2/3/2026
Minesh S. VERIFIED CUSTOMER
Daniel did a great job. However, your automated call system did not work, and we never received the call that our call was ready. Also, I appreciate the Lyft rides home. Great benefit -- please keep providing that!
2/2/2026
Ana H. VERIFIED CUSTOMER
It took a long time to get an update on the status of our vehicle and some confusion about the issue but Elizabeth was very helpful and stayed late to try and get it addressed and once the issue was identified, did her best to make sure it was resolved quickly.
2/1/2026
Nicole C. VERIFIED CUSTOMER
Daniel was great! Very friendly and knowledgeable. Explained what was going to be done and gave me a precise time estimate. Also explained what would need to be taken care of in the future.
2/1/2026
Jenny . VERIFIED CUSTOMER
Liz was a superstar in the midst of a very busy morning. She helped me understand what the expectations were, got me an uber arranged and communicated with me throughout the process so I could pick up my car in a timely manner. I appreciate her professionalism!
1/31/2026
Nishant R. VERIFIED CUSTOMER
No updates on vehicle despite setting clear expectations a.
Lyft ride to service center was promised but not honored. I don’t want to service with you guys with such poor quality service.
1/31/2026
Karthik M. VERIFIED CUSTOMER
Liz was really great to work with. From the start to the end, she took care of everything very well.
1/31/2026
Tony M. VERIFIED CUSTOMER
I have been in your store for several services. Elizabeth is the best service advisor I have had so far. She listened and solved the problems that I had
1/30/2026
Joanne G. VERIFIED CUSTOMER
Had an issue with Lexi (?) who answers the phone. Rude, inappropriate and was bothered that I had called 5 min earlier but had missed a return phone call and wanted to be put through to Madison again. She told me I had just called 2 min ago and Madison would see her missed call. Meaning she couldn’t be bothered transferring me again to her phone. When I said something about it she laughed. I’m sure you can go back and listen to the recorded call. She sounded like maybe she has some mental health issues and shouldn’t be answering calls. 8,000 mile first service on my new SUV and it took almost 8hrs. Ridiculous. Someone also stole my car charger. I called and left a message for the manager Michael something but haven’t heard back. Terrible service. Other than that Madison was great.
1/30/2026
Tejash U. VERIFIED CUSTOMER
It shouldn’t take 4hrs to find out if the parts are covered under warranty
1/30/2026
William D. VERIFIED CUSTOMER
Madison was fine. The issues are my extended warranty that I bought from you is not included in my profile meaning I have to fight for it every time leading to a 20-minute delay after my car is ready. The waiting area was too cold at 50 degrees. The men’s bathroom is disgusting.
1/30/2026
Mohini V. VERIFIED CUSTOMER
My car is at Hyundai San Bruno and has been for a week. We did not get a loaner car, the dealership was out of loaner cars. No one could confirm that we are on a waitlist for a loaner car. No one at Hyundai Customer Care can tell me with certainty that I’ll get reimbursed for a rental car, though they have opened a case. I have spent several hours on the phone trying to simply get a status on my car and have not yet been able to talk to anyone. My service advisor, Liz, who I have never spoken to before, is not in the office today. The only reason we know Hyundai San Bruno is replacing the ICCU is because we called several days after it got towed there, not because anyone from Hyundai San Bruno actually called me to let me know.