Everybody was courteous and polite and explained what needed to be done clearly and comprehensively
2/12/2025
Diane R. VERIFIED CUSTOMER
All transactions were handled professionally
2/12/2025
Ginger L. VERIFIED CUSTOMER
Scott was great! Thank you
2/12/2025
Morgan S. VERIFIED CUSTOMER
Gregorio was very communicative and helpful.
2/12/2025
Mark L. VERIFIED CUSTOMER
I waited in line for 20 mins to check out.
2/12/2025
Robert H. VERIFIED CUSTOMER
Amazing service!
2/12/2025
Peter D. VERIFIED CUSTOMER
Eric was phenomenal. Very professional.
2/12/2025
Scott S. VERIFIED CUSTOMER
Great experience and he was nice and helpful
2/12/2025
Barry K. VERIFIED CUSTOMER
Paul gave me a detailed explanation before and after the repair. The repair was done before the estimated time. I did not receive a complimentary car wash. Overall it was a good experience.
2/12/2025
Karen S. VERIFIED CUSTOMER
Very good about explaining things and what was necessary and what could wait till next appointment.
2/12/2025
Heidi M. VERIFIED CUSTOMER
Hunter did a great job keeping me updated.
2/12/2025
Peter A. VERIFIED CUSTOMER
Paul was great. He's helped me before. He's direct, understanding, chill, and fast. A+++
2/12/2025
Karen M. VERIFIED CUSTOMER
I called about two weeks ago to schedule an oil change, and to have someone look at an odd substance in the backseat seatbelt. When I came for the oil change, I needed to schedule a separate appt for this week. Surely the first call could have scheduled both.
This is a minor annoyance. But maybe a tinge more training for the receptionist would help. Cars throw more than one problem at a time. If different parts of your shop need to see different problems, which makes a lot of sense, then the receptionist should be able to schedule two views on the first call.
2/11/2025
Braden K. VERIFIED CUSTOMER
Caleb was very helpful and considerate. I was recently in a an accident with my vehicle and the pressure was off on my tires. He was extremely helpful and thorough and checked all the tires quickly and efficiently because I was between appointments.
2/11/2025
Della H. VERIFIED CUSTOMER
Bryce did a very thorough job on my car and was an excellent communicator when I came in to pick it up. She took the time to clarify a note on the inspection and recommend a follow up service that I will absolutely come back to Smart Motors for. I enjoyed working with her through this experience.
2/11/2025
Andrew J. VERIFIED CUSTOMER
Great service and made everthing easy and straightforward.
2/11/2025
Mary B. VERIFIED CUSTOMER
I did not feel welcomed. The technician who checked the tire tread and Michelle, the woman who helped me with the loaner vehicle, were friendly and kind. They were the third and fourth people I met. As a customer who just purchased a vehicle from this dealership I expected better.
The service on the vehicle was fine and the service advisor who helped me retrieve my vehicle was helpful. Having worked with East Toyota in the past, I was surprised to have the experience I did.
2/11/2025
Joan C. VERIFIED CUSTOMER
I don’t care for your new system of service. I don’t like walking outside the bays to get to the waiting room. It’s really unpleasant not to know where your car is after service. Can’t you number the parking spots and assign one? Your staff didn’t know where my car was yesterday so I walked around front and back until I found it. It’s all really poorly done. I’ve written about this before and nothing changes. Its disappointing.