Melissa was my first advisor. She told me the rear brake job would take about two hours. So I waited at SMART rather than run errands with a loaner. The job was not completed until noon, three hours after bringing the car in. Ian quoted me $604.61 on March 5th. Refer to invoice 161199. The bill I got yesterday was for $619.00. What happened?
3/6/2025
William M. VERIFIED CUSTOMER
Joseph was kind and courteous. He checked out things that weren’t necessary for the service but were good due diligence and gave me the option to move forward with those items. Great service with a quick turn around. Thoughtful on the details.
3/6/2025
Marilyn A. VERIFIED CUSTOMER
Alyssa was attentive and listened well. She was responsive to my questions and needs and was very supportive.
3/6/2025
Juliet T. VERIFIED CUSTOMER
Sean was friendly and direct regarding a filter issue in asking me if I wanted to take care of that as well. I find everyone at Smart Toyota to be friendly and knowledgeable. The gentleman who checked me in has a great personality also providing great customer service. Along with a great job done, I’ve always felt that great customer service is important. People spend a lot of money on cars and maintenance. They deserve friendly hardworking employees assisting in the process.
3/6/2025
Ayawavi M. VERIFIED CUSTOMER
Thank you
3/6/2025
Maureen A. VERIFIED CUSTOMER
Answered my questions. I got in and out efficiently too.
3/6/2025
Linda W. VERIFIED CUSTOMER
I had a appointment.I received prompt service. They were done in a timely manner. Everyone
Was very courteous.
3/6/2025
Randy H. VERIFIED CUSTOMER
Thank you
3/6/2025
Robert E. VERIFIED CUSTOMER
Answered my questions, did a good job
3/6/2025
Jo S. VERIFIED CUSTOMER
Greg was very professional and put in the extra effort to explain conditions and options. Valuable member of your team.
3/6/2025
Cai L. VERIFIED CUSTOMER
The services very nice and professional
3/6/2025
Janet S. VERIFIED CUSTOMER
Friendly, efficient service !
3/6/2025
David H. VERIFIED CUSTOMER
Alyssa was courteous, through and helpful.
3/6/2025
Terry B. VERIFIED CUSTOMER
Thank you, Mallory, for your clear and frequent communication with me while my car was being serviced. You were very pleasant when I checked in for my appointment, being positive and unhurried.
3/6/2025
Mariah W. VERIFIED CUSTOMER
Everything went very smoothly and efficiently!
3/6/2025
David K. VERIFIED CUSTOMER
The service manager, Jesse, was professional and accurate in all recommendations. The car was finished in a timely manner. I highly recommend Jesse and smart motors
3/5/2025
Curtis H. VERIFIED CUSTOMER
Very good communication. Thanks Jesse.
3/5/2025
John W. VERIFIED CUSTOMER
Even with an appt, I waited almost 3 hours for basically an oil change and tire rotation.
3/5/2025
Glenda M. VERIFIED CUSTOMER
She was very nice and extremely helpful and knowledgeable! I would definitely like to have her again!
3/5/2025
Cora Lee. VERIFIED CUSTOMER
Alyssa was professional and helpful. I felt very well served indeed!