Lewis Toyota of Topeka Auto Repair Service

I was originally overcharged $400 because of not given the promotional deal pricing as originally quoted on a set of 4 new Michelin defender LTX M/S 2XL tires, plus I had written on the tire. I wanted to make the new spare tire and spoken to, as well as showed the check-in lady where I wrote on the tire with silver sharpie the old tire I wished to have swapped out for the current older spare tire, yet I discovered that had not been done after I inspected under the 4-runner after paying the corrected bill. It was now a couple minutes after 5 o’clock and the technician to work on my vehicle was gone, so they were going to find the tire I had written on to be my spare, and I was asked to return tomorrow to have that completed by the same technician. I also was charged $39.95 for an alignment check, but didn’t receive the printout for this, which should be automatic paperwork given to the customer as warranty proof, as well as for transparency purposes, so they are suppose to find and give me that paperwork as well tomorrow. I’m also not overly impressed with three of the four new tires after observing 3 of the 4 appear to be worn on the outside to the point the raised Michelin Emblem is not raised to the touch, but instead smooth, as if it’s been rubbed against something vigorously. Is this a blemish on 3 of the 4 tires or are the tires not truly new? Regardless, “new” tires shouldn’t look worn anywhere and should look NEW.

Ray was great. You should give him a raise!

The service was fine. But here is what I think is a simple little suggestion that would be “the cherry on top.” When the car is finished, give it back with clean windows. Maybe there is more involved than I am aware of, but taking just a few minutes to clean the outside of the windows and sending the customer on her/his way with cleaner windows, to me, would be such a nice little touch of customer service. I know it would put a smile on my face. As an older person with some mobility issues it would delight me.

Thank you

Difficult job well done! Thanks so much for your patience.

Great service!

Beth is great to work with.

Fast and easy

She came and went over the inspection with me and told me I needed to replace the battery and tires but everything else was fine. So I told her I would wait awhile on doing that. So I paid my bill and left. From Toyota I went to Walmart when i started my car it made a very funny sound like a whining noise which it was not doing when I took my car to have the oil changed. So I immediately took it back to Toyota. And told her she needed to take a ride with me. Told her about the sound it was making. So we drove around the parking lot at Toyota she agreed it shouldn’t be doing that so she took it back and had the mechanic check it out she comes back and tells me it’s my alternator. I ask her if he checked my battery why didn’t they tell me this the first time it wasn’t put on the check list of things that needed to be done. So I’m very disappointed and confused. My car was running good no different noises. It seems for the last couple of times I bring it in to have the oil changed they mess something else up and I need to have it repaired. So I am very disappointed and I’m not sure if I will be a costumer there anymore. After 19 years.

Price to high on total bill

You’re welcome

I was curious if someone could explain the additional service I needed and quoted at $118

She did a nice job! Good personality!!

I had a used car inspection ($175) and an oil change. My bill was $336.67! That’s beyond ridiculous! I paid $65 at Reliable Toyota in Springfield. I paid $65 at Sharp Honda. I can’t tell you how happy I am that we decided to buy a new hybrid CR-V 2 weeks ago instead of the new Highlander that we were seriously considering! An extra $50 on an oil change is a small price to learn such an important lesson! SEE-YA

All was fine, though my indicator light "maintenance req'd" is still on after my tire rotation and balance on Friday. I'd get it turned off myself if possible.

Beth was great. Professional, friendly, and answered additional questions I had.

Ray was friendly but was professional and was efficient in getting my car in and out of the service area. He explained everything that was done to my car and answered all of my questions.

Beth does an excellent job and keeps track of the work I need done. I appreciate her work.

Steve went WAY above and beyond to compensate for several delays that were out of his control. I could not be more satisfied and could not give any higher praise than what I am giving Steve for the absolutely SUPERIOR customer service. THANK YOU Steve.

I scheduled an oil change and a chip repair on same visit, brought out my keys only to have to be reminded about chip repair. And the lady that took my appointment acted like she had an attitude when i scheduled oil change and chip repair at same time.