Greg always makes it easy to get my Crown serviced. He always keeps me informed of what’s going on and makes me feel welcome.
9/15/2024
Paul B. VERIFIED CUSTOMER
Toyota didn't listen to me when I explained the diagnosis provided by a trusted technician. They recommended $400 of potentially unnecessary repairs. They would not talk to me in person, using only texting to communicate. I got no explanation of the root cause of the leaking axle. I need a repair shop I can trust and will inform me of the status of my car so I can have confidence driving it when I drive to the desert or high into the mountains. I didn't get the impression that I could trust the information I was getting.
9/14/2024
Ange M. VERIFIED CUSTOMER
Usually the service manager leaves me with a copy of the inspection report for my records Didn’t get one. And usually he goes over it thoroughly. Today I guess he was really busy. He quickly went over it and left with the report. Otherwise, everything was great, as usual.
9/14/2024
Jeffrey P. VERIFIED CUSTOMER
Ara provided excellent customer service. He partnered with Eddie Doudakian to give clear explanations of the service issues on my 2018 Camry. Employees like Ara and Eddie is the reason I bought our Camry from Bob Smith Toyota and why I will purchase my next vehicle from Bob Smith Toyota so I can continue getting service from a team I trust.
9/14/2024
Diana W. VERIFIED CUSTOMER
Jaime was great! actually everybody there was, it is always a wonderful experience! Thank you ????
9/14/2024
Armik N. VERIFIED CUSTOMER
Excellent customer service!
9/14/2024
Gabrielle B. VERIFIED CUSTOMER
Greg was awesome! His customer service was the best and goes above and beyond to be intentional with helping his clients.
9/13/2024
Karen F. VERIFIED CUSTOMER
Car is running great
9/13/2024
Aileen D. VERIFIED CUSTOMER
For the first time the service was quick. Greg Bakalyan was very respectful and professional. I have received updates about the services during the time I was waiting. Thanks
9/13/2024
Barbara C. VERIFIED CUSTOMER
Greg was and is always FANTASTIC!!!!!! He is people oriented, patient although he is very busy, he makes me laugh, and is an excellent listener!!! He answers all of my questions. My dissatisfaction is with the dealership, that the vehicles are not washed after the service? Why? Thank you. Barbara C
9/13/2024
Armineh A. VERIFIED CUSTOMER
I was in a panic when my beloved Prius would not properly start. The dashboard lights came on but it would not let me drive the car. I called Toyota and asked to speak to a technician and I got Jaime on the phone and explained what was happening. He told me that they can look at it and let me know and quickly set up an appt for me for next morning. After I dropped off the car at 8 am and went on my way, he called me at 10:45 with a complete update and recommendation. We discussed the most important issues and he told me what definitely needs to be changed. He also patiently explained the start issue of the car. I went with his recommendation and by 1:15 pm the car was ready. I truly appreciated his knowledge and expertise and patience. Pls acknowledge him and his work. Thank you.
9/13/2024
Letizia D. VERIFIED CUSTOMER
Jaime is an excellent advisor. Labor changes are getting a bit absurd.
9/13/2024
Patria M. VERIFIED CUSTOMER
Satisfied with the service
9/13/2024
Amanda B. VERIFIED CUSTOMER
Greg was great! He was super friendly and did an amazing job. ????????????
9/13/2024
Karine M. VERIFIED CUSTOMER
I am completely satisfied thank you . But I don’t like one service advisor Fairchild. His bad attitude. To day’s service advisor his very nice , thank you.
9/13/2024
Vidal H. VERIFIED CUSTOMER
Please stop forwarding these annoying ‘feedback’ questions. I’m a satisfied customer? Leave at that. ???????????
9/13/2024
Paul D. VERIFIED CUSTOMER
Hank was polite, respectful, and timely.
9/13/2024
Carol H. VERIFIED CUSTOMER
Everything went well, and I was happy with how quickly my car was serviced. Greg Bakalyan is professional, helpful, and friendly.
9/12/2024
Alan D. VERIFIED CUSTOMER
He was very friendly and kept us appraised of each step as we requested.