WE LOVE OUR TOYOTA AND EVERYTHING THAT GOOES WITH IT.AND WITH THE KARI TEAM.
2/21/2024
Larry T. VERIFIED CUSTOMER
On the one hand it was done very quickly compared to other places and the other is I’m used to seeing how much tire tread is left and how much brake pad (you know, get some warning before my pads cut into the rotors and ruin them)
2/21/2024
Leah B. VERIFIED CUSTOMER
I dropped my car off on Monday morning at 830 for a 1030 appointment after bringing my car in the week prior… I was told a part needed to be ordered. Brett called me at 1100 to say that the part was never ordered. He never said,” I am sorry for the confusion or the inconvenience.” I am not someone that demands an apology, however, when there is a mistake made and I am paying for a service I think an apology could be expressed. The shuttle that I had scheduled to be picked up at 1130 came at 1230. When I returned and was given my keys Brett said we should have that ready for you tomorrow morning… no apology.
I arrived at the shop this morning around 9am. I sat at the door while 5 employees chatted back and forth and was not greeted, this is not uncommon in the Toyota Service department, after a minute or 2 Brett said hi… and then continued to chat with the group of employees. A gentleman left and then returned and continued to chat with Brett… after he left again I was greeted.
I would give my experience a 2 out of 10.
2/21/2024
Mike B. VERIFIED CUSTOMER
Fast, friendly and professional service.
2/21/2024
Loren T. VERIFIED CUSTOMER
Always great
2/21/2024
Lonnie N. VERIFIED CUSTOMER
Very professional and made sure that I was getting what I wanted
2/21/2024
Joseph L. VERIFIED CUSTOMER
Great service everytime.
2/21/2024
Afton S. VERIFIED CUSTOMER
The man was extremely rude at the service counter. After spending over 40K on a vehicle one would think the customer service would be better. I hope to never encounter that man again, in fact for service work I will just take my 4Runner to Duluth.
2/19/2024
Richard L. VERIFIED CUSTOMER
Please provide me with a printed copy of the inspection data, e.g., tire wear & pressure, brake wear, etc.
2/16/2024
Kathie J. VERIFIED CUSTOMER
I want to express how happy with the service and the wonderful work that was done on my vehicle. Thanks to everyone who helped.
2/16/2024
Dean S. VERIFIED CUSTOMER
Great job
2/16/2024
Sherreen O. VERIFIED CUSTOMER
Thank you for getting me in so quickly with an appointment and fixing the problem so fast also. I always appreciate your promo and excellent service on my Rav 4.
2/16/2024
Jerry H. VERIFIED CUSTOMER
We requested an oil change, it wasn’t done? I don’t want to wait till 20k miles for an oil change!