Kari Toyota Auto Repair Service

I’m pleased with the tire rotation, the filter exchange, and blower motor clean out. I’m very disappointed in the investigation into the malfunctioning rain sensor. The report and video explained the unit itself had a crack and that the adhesive may have been reused contributing to the issues. Upon further personal investigation with the unit, I found it was evident the unit was not cracked but scratched on the exterior, it was difficult to recognize the scratch as such without removing the unit from the windshield which made it obvious that did not happen during the diagnostic exam. Additionally the unit was missing the gel pad/sensor tape, and had significant scratches on the reflective surface. The last two issues are significantly more likely to be the contributors. The recommendation was to replace the unit itself which would’ve been reasonable if the unit wasn’t missing a key component (sensor tape). The tape should’ve been the first suggestion at around $3 for a replacement piece of tape it seems far more reasonable to start there and escalate up the chain as needed. While I sincerely appreciate that time expertise goes into diagnostics, justifying the steep price of $160, I feel as if the investigation should have been significantly more thorough and at minimum open the unit to check connections and check to ensure all components are there and intact.

Thanks for exvellent service!!

Dealing with Kari Toyota for many years and have never been disappointed

New technology that kept me updated via my phone. Arrived early and my vehicle was serviced early too! Was on my way quick!

Lyndsey is great. But it took 3.5 hours from my appt time to tell me i have a sensor off line. Didnt even perform any work and it took that ling

Thank you for the excellent service and your thoughtful communication

Na

New computer system at Kari Toyota made things go much smoother than previous visits.

Good Job

I came to Keri Toyota because Kolar doesn't have a person to answer the phone. I wasted a lot of time going in circles. I am 70 years old and not good at tech.

I find the words “completely” satisfied difficult to answer “Yes/No”. I almost decided not to do the survey. I did answer “yes” because the 8 yrs that I have used Kari Service Center to maintain my used 2014 Prius I have been very grateful for their excellent service!

Wonderful service as always!

Good work

I was helped promptly and in a very friendly manor. I will be back and will let friends and my family of your great service.

Thorough, fast, honest, knowledgable, helpful, and friendly. What more could you ask for????

Friendly and fast from all staff involved! Great service!

Fast oil change

I love Kari. Won’t buy from anyplace else Chris

Thanks as always for great service.

Thank you for the very efficient service!