Alderman's Toyota Auto Repair Service

Lisa always patiently explains everything

Always a pleasure

Very happy with all aspects of my visit

Thank you so much! Great communication made everything so easy.

Lisa was great- super friendly and great to work with. She is definitely an asset to your team! I brought my car in because I had a 10,000 mile check on my leased vehicle a little over a week ago. Since then I think my car has been driving differently- pulling to the left so much so that I have to drive with my steering wheel pulled to the right a bit to drive in a straight line. Having the steering wheel straight causes my car to immediately veer to the right in all instances. When I brought my car in today to have the alignment rechecked. I was told that I would have to pay $129 for the service. Kind of ridiculous since the alignment I got a week and a half ago is the reason my car is driving funny now. I was told that the when I pulled in the alignment was within the specs it should be in and the shop owner drove my car around and didn’t see an issue. The car is still pulling to the left and now I don’t know what to do. Is it possible the the automated alignment machine needs to be recalibrated? I’ve never had this issue prior to bringing the car in and now I either have to deal with driving with my wheel pulled to the right or pay out of pocket to another shop to have my alignment checked again. I feel like there should be a better option than the two I’m left with…

I was treated very well from getting out of my. Car to picking it up. Zeb. Washburn kept me well informed ion a positive. Way

Can’t trade it’s a lease and only been a year

Very good visit.

As always….courteous, respectful and quick service.

Lisa is always great. Excellent customer service!!

Thank you!

Derek was great. The problem was that the only reason I came in was to have the license plate light caver replaced. When I got home, removed my belongings from the trunk and then closed the trunk, the thing the mechanics just fixed an hour earlier fell off my car and onto my garage floor.

Great

Lisa was excellent and very professional. I greatly appreciate her help today.

Friendly, professional and helpful!

Excellent job ????

Zeb was very, kind, helpful and friendly.

Yes Derek was thorough from start to finish

I don’t want to be negative, as I would like my experience to be a learning opportunity. Upon getting my vehicle back this afternoon I opened the hatch of my vehicle to find the interior roof damaged. No one mentioned this to me prior which was shocking. This is very frustrating due to the lack of communication to the damage of my vehicle. It’s almost like if you did not tell me and I did not mention it then you would not have to fix it. Thank you Andrew for taking the initiative and already ordering the part, thank you to the technician who was honest and reported the mistake, I just wish the service advisor was up front and honest about the mistake instead of saying nothing and leaving it for me to find. So please take this opportunity to learn and know it’s best to be upfront and honest with your customers, good or bad news being honest is always best and keeps customers respecting your business.

Derek is an exceptional employee! He is extremely welcoming, helpful, insightful, and caring. I feel blessed to have had his assistance with my vehicle.