The team at Alderman’s Toyota always delivers! My error / misunderstanding was handled graciously—the entire team is always super responsive and respectful. I would recommend the service department’s services to everyone, without hesitation! Thank you, team!
12/18/2025
Jennifer B. VERIFIED CUSTOMER
Quick, friendly, and didn’t try to tell me that I “needed” a thousand extra things. Thank you!
12/18/2025
Debbie D. VERIFIED CUSTOMER
Always a great experience, Derek was quick to check me in and explained options I would need to address.
12/18/2025
Timothy P. VERIFIED CUSTOMER
Thanks, Derek!
12/18/2025
Monroe T. VERIFIED CUSTOMER
Lisa Harrington is the best service advisor I've ever worked with anywhere.
12/18/2025
Lisa T. VERIFIED CUSTOMER
wonderful service, friendly and timely
12/17/2025
Sarah S. VERIFIED CUSTOMER
You recommended work on my front brakes, which I took. That evening a car abruptly pulled across Woodstock Avenue CLOSE in front of me. I was able to stop but only just in time. My first thought was: thank goodness for that brake job.
12/17/2025
Robin B. VERIFIED CUSTOMER
Lisa always takes good care of me and my car,
12/17/2025
Robert A. VERIFIED CUSTOMER
Lisa was great!
12/17/2025
Meg H. VERIFIED CUSTOMER
He was respectful and honest and clear. Appreciate the team at Alderman’s!
12/17/2025
Jerry B. VERIFIED CUSTOMER
I realized after I got home and looked at the bill that the advisor did not take off money from the coupon that I presented at the beginning and also I still don’t have all of my camera views after the update. Jerry B
12/17/2025
Kirk M. VERIFIED CUSTOMER
I have owned Toyota products since 2000. I have been to at least 8 different dealerships in various states. Letting drive through the car wash and the filming and tech and friendliness was by far the best of any I have been to over the years.
12/16/2025
Jarrod J. VERIFIED CUSTOMER
Excellent service experience with Sam Stephens. Sam explained everything I needed to know in great detail and kept me informed of the vehicles repair status along the way. Thank you Sam!
12/16/2025
Charles M. VERIFIED CUSTOMER
Very good experience with everything going great and on time. Nice people who do excellent work.
12/16/2025
Robert B. VERIFIED CUSTOMER
I HAD to be at another business in Rutland before it closed at 4. The oil change was secondary, since I was going to be in Rutland anyway. I arrived at 1:55 oil change should take 45 minutes. But I was told there was a factory recall that would take an hour. I was reluctant knowing my time constraints. Derek insisted it had to be done and it would take an hour and forty five minutes, max. Reluctantly I agreed. I shouldn’t have. I didn’t get my car back for two hours, five minutes before four. I raced over to the other business, arriving at five after four. It was closed. I was furious. Now I have to make another trip to Rutland. I live an hour away. A complete waste of time. I plan to trade the car in next May. I think I will go to Faith’s.
12/16/2025
Glenn R. VERIFIED CUSTOMER
Brakes should not have been shot at 2 years and 20,000 miles. That is a design flaw should be covered under warranty. I had it served only weeks only before while under the original 2 year free maintenance and no one mentioned the brakes were worn.
12/16/2025
Sharen U. VERIFIED CUSTOMER
D3rek was very helpful and considerate today.
12/16/2025
Linda H. VERIFIED CUSTOMER
Everyone was so helpful, And my service was done very good and at a reasonable time. Very satisfied.
12/14/2025
Mary V. VERIFIED CUSTOMER
Everyone at Aldermans js always very friendly
12/13/2025
William L. VERIFIED CUSTOMER
I am wonder why you have me make an appointment and then I'm at you shop for 2 3/4 hours for a winter tire change over. I wish your timing was better. I think this delay should be unnecessary