The service receptionist was nice and accommodating when got my car. Vince the service specialist was knowledgeable on cars. He told me the issues and made a plan for my car.
6/26/2025
Edward L. VERIFIED CUSTOMER
Vahagen is the best auto service customer rep I have ever interacted with in the entire country. I have worked and lived in over 20 cities in the last 30 years, traveling almost monthly during that time, and Vahagen is the best. Thank you for always treating me with respect, always timely service and everyone at Lexus of Las Vegas was always kind, mindful, friendly and helpful.
6/26/2025
Masue C. VERIFIED CUSTOMER
Justin and team always provide exceptional service!!
6/26/2025
Kathleen F. VERIFIED CUSTOMER
Kay was extremely helpful and answered all my questions regarding the services I received. She kept me informed through the whole process.
6/26/2025
Jana M. VERIFIED CUSTOMER
Kristina was extremely helpful and courteous!
6/26/2025
Mary M. VERIFIED CUSTOMER
Friendly and fast services. I appreciate the Lyft rides.
6/26/2025
Tom P. VERIFIED CUSTOMER
Outstanding customer service!
6/26/2025
Constance P. VERIFIED CUSTOMER
Dropped off car around 1130, never received any updates, I called around 3pm to find out what was going on. Waited over an hour no call back , so I called again and waited on the phone with the operator who finally told me my car was not going to be ready till the next day. Went to pick up car the next day and waited over a half an hour to pay and pick up my car, which is ridiculous. I’ve had other cars and went to dealers for service and was always updated, I never had to call and follow up , your service advisors should be following up with me. I would think being more of an upscale car I would have received better service. This is my first time at a Lexus Service Center. Is this the kind of service you provide here?
6/26/2025
John L. VERIFIED CUSTOMER
Thank you!
6/26/2025
Raz M. VERIFIED CUSTOMER
Everyone provided excellent service! The waiting time was fairly short and the complimentary food and drinks were greatly appreciated. Thank you very much.
6/26/2025
Jewel G. VERIFIED CUSTOMER
The service was great. Justin was great. He explained everything clearly and made me feel like a valued customer.
6/25/2025
Hueiling C. VERIFIED CUSTOMER
Job well done.
6/25/2025
Kyle O. VERIFIED CUSTOMER
My service rep, Kay was very helpful, friendly and took care of me and my Lexus in a very professional manner.
Thank you, Kay
6/25/2025
Henderson Living. VERIFIED CUSTOMER
Joel Gooding was a pleasure to work with, as always. Explained the details of a 10,000 mile check up, and when the technician suggested a drain and flush of the coolant, as it was 10 years old, Joel contacted me to give me the pricing, and asked for my approval. Excellent service.
6/25/2025
Julio G. VERIFIED CUSTOMER
took to long for oil change
6/25/2025
Paul N. VERIFIED CUSTOMER
When I made the appointment your service department scheduled me with the wrong advisor but Vahagn researched and corrected the problem and all went well.
6/25/2025
Joy W. VERIFIED CUSTOMER
DOWN TO EARTH, CLASSY..EVERYONE TREATED GREAT..
6/25/2025
Maria A. VERIFIED CUSTOMER
Always satisfied and happy with service received in this location.
6/25/2025
Allan B. VERIFIED CUSTOMER
Kay already called me to discuss the problems.
6/25/2025
June R. VERIFIED CUSTOMER
Henry, the service manager was amazing. He walked me through every step and took good care of us. My car runs beautifully now. It’s always nice coming to this Lexus dealer because they treat you so well. And the waiting room is very comfortable and I love the snacks.