Representative told me the entire 60k checkup would take 3 hours so I waited. I arrived for an 8 am appointment. Then I received an email about additional items that needed to be done. The text message was received at 10 am and I approved the install of new tires. Then at 11:30 she calls me and tells me that the car wouldn't be ready until 2:30 pm. She should have notified me closer to 10 am rather than 11:30 am. She obviously didn't pay attention to my case. Finally got a loaner car. Service was finished and she called me at 2:15 pm. This is obviously a lack of attention to the detail of my service situation. She apologized and apologized but I think it needs to corrected and fixed.
8/5/2025
Tiffany C. VERIFIED CUSTOMER
Looking forward to completing a survey on a job well done
8/5/2025
John C. VERIFIED CUSTOMER
Good service. Thanks
8/5/2025
Maria R. VERIFIED CUSTOMER
Great service
8/5/2025
Judi R. VERIFIED CUSTOMER
Ok
8/5/2025
Jana A. VERIFIED CUSTOMER
I appreciated Justin getting me last minute this morning without an appointment so I could get my car serviced before going out of town. Great job! 5 stars!
Thank you!
Jana A
8/5/2025
Schumacher, Edwin. VERIFIED CUSTOMER
All went well
8/5/2025
Tak L. VERIFIED CUSTOMER
They were great
8/5/2025
Cline R. VERIFIED CUSTOMER
All went well
8/5/2025
Roy C. VERIFIED CUSTOMER
Thanks
8/5/2025
Kelly P. VERIFIED CUSTOMER
There is no update on the recall of my vehicle. Lexus refuses to give me a Lexus courtesy vehicle. I called corporate and they said to partner with the dealership. Instead of a Lexus vehicle, I am stuck driving a compact rental car.. a Kia.. a gmc.. a Nissan.. all with basic Amenities.. no tinted windows. I bought a Lexus and was given the lowest budget rental car. I’m so frustrated and disappointed. I feel completely disregarded.
8/5/2025
Tom F. VERIFIED CUSTOMER
I may sound like a broken record because the beat remains the same. This group of professionals let you see and know it everytime we visit.
8/5/2025
Sharon L. VERIFIED CUSTOMER
Thank you ????
8/5/2025
James R. VERIFIED CUSTOMER
You're welcome
8/3/2025
Hye K. VERIFIED CUSTOMER
Car was promised to be washed. It wasn't. Tires were asked to be inflated to 35 PSI evenly. It wasn't.
8/3/2025
Russell M. VERIFIED CUSTOMER
Justin was professional, easy to discuss my car issues with, and very clear on the way forward for the day. Overall a great experience
8/3/2025
Brent B. VERIFIED CUSTOMER
Kay was excellent!
8/3/2025
Kelly W. VERIFIED CUSTOMER
Service advisor Kay was great
8/3/2025
Maria M. VERIFIED CUSTOMER
The staff in the service department is efficient, friendly, & very accommodating with the inquiries I had about my car. I love Lexus! ????