Fantastic customer service. Exceeded my expectations
7/22/2025
Ben Y. VERIFIED CUSTOMER
Great service as always.
7/22/2025
Patricia P. VERIFIED CUSTOMER
Very satisfied with Justin recommendations and attentiveness to my car needs and my safety. Very grateful to be part of the Lexus family
7/22/2025
Cherry R. VERIFIED CUSTOMER
Kristina and team are always so prompt professional and friendly. Overall a positive experience
7/22/2025
Nfroces Pllc. VERIFIED CUSTOMER
Everyone in lexus are fantastic. Excellent service.
7/22/2025
James J. VERIFIED CUSTOMER
Lexus and Vahagn have taken great care of me and my car during my years as a Lexus customer.
7/22/2025
Michael P. VERIFIED CUSTOMER
All of your administrative staff are very courteous and professional. Always a pleasure to bring the car in.However, the lines waiting to get to your advisor are rediculous. I wouldn’t be surprised if a hot head doesn’t cause an accident. Something should be done about it.
7/22/2025
Karen S. VERIFIED CUSTOMER
Javier Vargas is top notch…kind, courteous and knowledgeable.
7/22/2025
Georgie M. VERIFIED CUSTOMER
Excellent job
7/22/2025
Marvin W. VERIFIED CUSTOMER
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Subject: Feedback on Recent Service Experience
Attention general manager
I would like to address some concerns regarding my recent visit. First, I needed to double-check what would be installed in my car, as I was not given options regarding the placement of the camera I preferred.
During my visit, a parts department representative informed me that the cost of the camera was $745. It was 845 However, I was charged $845, and he mentioned that the camera needed to be programmed into my car, which it did not. Additionally, he stated that a harness was required, but that was unnecessary, as I have watched numerous YouTube videos on how to install the camera on a 2025 Lexus RX350h.
Furthermore, I want to express my disappointment with the service manager, who was unable to answer my questions. I felt he lacked the technical knowledge and proficiency expected in this situation. Overall, I experienced very poor service at Lexus of Las Vegas.
Thank you for your attention to these matters.
Sincerely,
Marvin W
7/21/2025
Tuan N. VERIFIED CUSTOMER
The problem that I addressed didn’t fix.
7/21/2025
Angela B. VERIFIED CUSTOMER
I always feel great when dealing with Lexus.
7/20/2025
Adam M. VERIFIED CUSTOMER
Good service. Very smooth
7/20/2025
Heinrich S. VERIFIED CUSTOMER
Very satisfied customer! Thank you for taking care of my car!
7/20/2025
Theodore K. VERIFIED CUSTOMER
Service is great
7/20/2025
Hueiling C. VERIFIED CUSTOMER
Excellent service.
7/20/2025
Mark V. VERIFIED CUSTOMER
Great job!
7/20/2025
Marlene S. VERIFIED CUSTOMER
Fast service, friendly staff, great selection of drinks & snacks