The team at Lexus has always been professional and provided us with great service.
5/23/2024
Michael L. VERIFIED CUSTOMER
They could not fix an issue with my texting in the car from a previous visit. I finally figured it out after looking at YouTube videos online from other Lexus dealerships. They spent a lot of time trying, but did not take responsibility for what they did to affect the issue.
5/23/2024
Jennifer Y. VERIFIED CUSTOMER
Justin is very professional and kind to his customers. He gives accurate details of your cars service and pays close attention to his customers questions. He makes everything quick, smooth, and painless. He makes the service team look good! Thank you!
5/23/2024
Megan B. VERIFIED CUSTOMER
It was great experience and everyone was very accommodating.
5/23/2024
Maria S. VERIFIED CUSTOMER
Excellent service and professional staff led by Vahagn Nazaryan.
Your service team is outstanding! Thank you.
Maria S
5/23/2024
John M. VERIFIED CUSTOMER
We scheduled a full service a showed 1 hr early. We were completely finished an Hr later. Much to our surprise! That is why we drive 3 hrs each way from Lake Havasu City AZ for best Lexus LV service! Thank you Kristina Duvall!!
5/23/2024
Carolyn S. VERIFIED CUSTOMER
I am always satisfied with Joel. I came in today without an appt. to have Joel look at my car because I needed the technician to look at something that they had worked on a couple of weeks ago. Joel was able to get me in and fix the problem. Thank you very much Joel.
5/23/2024
Jerome M. VERIFIED CUSTOMER
Faster and more professional than a quick lube also better then other dealerships I have used in the past
5/23/2024
Johnny N. VERIFIED CUSTOMER
Nazaryan is superior customer services ! Every time when I going there for Car services , He always super nice and answer all the questions I need to know !
5/23/2024
Vonda A. VERIFIED CUSTOMER
We were very satisfied with the service and attention to detail during our visit today at Lexus of Las Vegas.
5/23/2024
Alfredo E. VERIFIED CUSTOMER
Kristina and Craig were very helpful and had great customer service. Very pleasing personality. Quick service as well.
5/23/2024
Angelito J. VERIFIED CUSTOMER
None
5/23/2024
Jennifer R. VERIFIED CUSTOMER
I’ve been to this dealership three times now and it doesn’t feel like a luxury car dealership experience. I have to wait an inordinate amount of time to drop my car off even though I have an appointment. My seat, rear view mirror and AC settings are all massively changed and not returned to their original position when my car is returned to me. There was no reason to adjust the rear view mirror when just driving it to the back for service. I can’t understand why I have to fix all these things when I get my car back. My friends with luxury cars all told me I’d love the service and attentiveness of a luxury car dealership. I can’t understand what they’re talking about. I e been to Honda and Hyundai dealers where I receive better service than this dealership.
5/23/2024
Allan H. VERIFIED CUSTOMER
My service advisor was wonderful!
5/23/2024
Dennis C. VERIFIED CUSTOMER
Experience was top notch from making appointment through exit.
5/23/2024
Ross M. VERIFIED CUSTOMER
He was amazing and helped with everything . Cool guy and easy to do business with . Thanks for you help
5/23/2024
Marily H. VERIFIED CUSTOMER
Thank you Justin, for taking such wonderful care of my car
5/23/2024
Erwin C. VERIFIED CUSTOMER
I’ve always had a great experience at the dealership. I enjoyed the multi-point inspection video because you usually don’t see underneath the vehicle. Also, when I’ve had technology questions/issues there was ALWAYS a “tech guy” available to help.
My only wish, and it’s not a service issue, it’s from an options standpoint. I love everything Lexus has done with the second generation NX. As I’ve leased/owned three iterations of the NX, from as base model NX300, to a NX300 F-Sport and most recently the NX350 F-Sport. The only things I would like to have, options-wise are these: 1) Memory seats, as I didn’t have that option on my present NX F-Sport, as compared to my previous NX F-Sport; 2) A 6-cylinder engine option(whether it be an inline-6 or turbo version), I would have liked having additional horsepower as an option with the NX350. I don’t know if that’s what new RX350 owners would have liked as an option, since the RX350 has the same engine as the NX350, but correct me if I’m wrong.
Kind regards,
Erwin C