Everything was working (navigation and radio) before the 12V battery replacement. When I called to inquire about the cost of the battery replacement what was quoted and the price given to me was higher. In addition when my car was returned to me, navigation and radio did not even start up. It is possible it is the anti theft prevention but the customer service rep had already left for lunch and suggested replacing the entire system when it was working fine before this battery replacement. This is worst customer experience ever.
2/18/2025
Elinor E. VERIFIED CUSTOMER
Amazing service. Great caring staff A to Z
2/18/2025
John A. VERIFIED CUSTOMER
The customer service was great, but I was disappointed upon receiving the car.
I stopped and looked at the part that was installed today and noticed
there were missing screws, and the gasket was not properly installed back to its original place. (front windshield collection rubber gasket)
In which I installed back myself.
It was unprofessional for the Lexus brand dealership to make this simple mistake in which customers trust Lexus's quality work.
I didn't think the technician did not check his work and rushed the job. I feel bad for customers who are not car savvy and don't open their hoods regularly.
2/18/2025
Janice M. VERIFIED CUSTOMER
Excellent customer service well done he was knowledgeable and explain everything to me and I appreciate that he took the time to do that thank you have a good day
2/18/2025
John R. VERIFIED CUSTOMER
Ok. Thank you
2/18/2025
Michael C. VERIFIED CUSTOMER
I'M VERY PLEASED WITH THE LEVEL OF SERVICE RECEIVED. KUDOS TO VAHAGEN
AND MANAGEMENT.
2/18/2025
Eustaquio H. VERIFIED CUSTOMER
Service was great :)
2/17/2025
Chris G. VERIFIED CUSTOMER
Showed up 20 minutes early for a 11am wheel alignment and at 12pm was told my car was just put on the rack. An hour and a half later, it was finally done. Will not use your stealership again. Will go to Toyota for service.
2/16/2025
Stephani Z. VERIFIED CUSTOMER
I like your team inform me step by step during the service and timely response and delivery quality work!
2/16/2025
**** E. VERIFIED CUSTOMER
Aa always from the onset of making the appt., until walking out the door
2/16/2025
Merilyn B. VERIFIED CUSTOMER
Satisfied with the service
2/16/2025
Ashliegh J. VERIFIED CUSTOMER
Everyone was lovely. My car was done hours ahead of what I was expecting. Thank you so much to everyone who worked on my car today, especially the women who answered all my questions and had me sign paperwork (can’t remember her name but she answered all my questions and was very friendly) will definitely be back to this service center and highly recommend it.
2/16/2025
Khongpak K. VERIFIED CUSTOMER
They’re all so good
2/16/2025
Edna P. VERIFIED CUSTOMER
Very good
2/15/2025
Nicholas T. VERIFIED CUSTOMER
Lisa Church relieved my anxiety over a reimbursement check professionally. Thank you team Lexus.
2/15/2025
Daurene L. VERIFIED CUSTOMER
Joel was professional and courteous. I like video of condition of my car. Appreciate car wash and loaner use in future appointments.
2/15/2025
Binh N. VERIFIED CUSTOMER
The service was so poor I even considered going somewhere else .
2/15/2025
Mitchell S. VERIFIED CUSTOMER
The best service. As always. Which is why Lexus will always have my business.