Lexus of Las Vegas Auto Repair Service

Lexus team always provide me best service. My advisor Henry did great job. Appreciated for his help today.

Vahagn Nazaryan was very helpful during my car’s service. He listened to what I wanted done and quickly generated a quote. He troubleshot the card reader to ensure I could use my preferred form of payment.

Great Job!

Javier was great, he displayed excellent customer service. Javier listened to my concerns and answered all of my questions. Thank you Javier.

I appreciate the service I received. Great customer care. However I have a notification on my screen about my parking brake not being good or something like that. I didn’t have that on before bringing it in. I believe it’s probably a small fix. I intend calling the office tomorrow or Monday.

My service representative Joel is always wonderful! Thank you Joel! Vanessa Chiodo

Shannon that took my call was great! She was understanding, supportive, and helped me with a plan of action. When I arrived at dealership and checked in with the young man outside he was courteous and friendly. My interactions with Henry in the service dept were different. I explained my situation which was very stressful to me. I had been at jiffy lube for an oil change on 3/12 and they showed me the brake pads were unsafe on the rear wheels. I did call dealership about scheduling a brake repair, but it could not be done the next day and I was driving back to Wyoming on 3/15 so trying to take care of this before leaving Pahrump where my husband works. Due to time restraints I brought the car back to Vegas on 3/13 and the brakes were installed at Jiffy Lube, but when the brake fluid was replaced the mechanic said there was a leak in the line. He could not find the part and said the car was unsafe to drive. I told him I needed to get the car to Lexus. No wrecker was available for hours and it was already after 2pm so I decided to go ahead and drive the car to dealership against his advice. I told this to Henry. He said he would never take his Lexus to Jiffy Lube! Well normally I wouldn’t either, but I was pressed for time and I did not need any shaming at this point. He said it would be up to a couple of hours before they could even look at it. He was smug and disinterested as he told me there were people ahead of me. I told him I may be interested in buying a new car and would that speed up the diagnostic process. He said “no, we are 2 separate entities…this is service and they are sales, you will need to talk to them”. I said well both entities have the same owner! At that point I was done with him and his callous attitude which reminded me of dealing with a government employee. I did make my way to the sales dept and had a great experience and bought a new car. I did not have any more communication with Henry thank goodness.

Yes

Service was quick and efficient. I was provided a good assessment and diagnosis of the car.

I love Lexus of Las Vegas and Vahagn!

The customer service was good.

How is a valued guest treated? A basic waiting and a 3 hour wait for a 30,000 mile maintenance service. It is what it is. Nothing special

Thanks

Satisfied

Justin is always on his A game and respects our time. Great service!

Nice team I felt special.

from 1 to 10 ill score it 9

Get tire replaced as soon as they can, thank you !

Don the service guy was really nice and helpful. Thanks you

Joel Gooding did a superb job and handling our issues with our 330 RX. I would highly recommend your service department to all my friends that have Lexus. Thanks for everything.