There was something dragging underneath my car. I of course had no idea what it was but tucked it in under the car. The mechanic determined that it was a part from a motorcycle that somehow got attached underneath vehicle and was making the noise. No problems with the car! They even checked the car to make sure there were no issues and then washed it ! This type of service is why I love my Lexus!
3/26/2025
Cline R. VERIFIED CUSTOMER
Great service
3/26/2025
Sarah B. VERIFIED CUSTOMER
No communication and not following up with the customer is lack of service. No we did not feel valued.
3/26/2025
Katherine S. VERIFIED CUSTOMER
Great service as always
3/26/2025
Olmae H. VERIFIED CUSTOMER
Totally horrible and 1 out of 10 experience. I just need 2 tires under my covered warranty but Mr V give me a freakin 2600 quoted estimates which is I don’t really need the other parts and he never been helpful to give me an option and because I cannot get my 2 flat tires replace I have to go to Discount tire shop to get 2 new tire coz I have kids to take care and I need my car as soon as possible and end up paying 600. I bought the tires and wheels warranty in case of emergency and I can’t use it, I have trust in Lexus to have business with but with my experience this time I won’t coming back.
3/26/2025
Lorenzo D. VERIFIED CUSTOMER
As usual Lexus is the best
3/26/2025
Judy K. VERIFIED CUSTOMER
Great!
3/25/2025
Bradley A. VERIFIED CUSTOMER
Not sure if I got a good deal. Did I pay for apple car play on my last visit?
3/25/2025
Wei C. VERIFIED CUSTOMER
I had a great experience! Services is top notch! My service advisor Jarvia has been great all that years that I have know him! Always informative and friendly.
3/25/2025
Barbara H. VERIFIED CUSTOMER
Vince in service is great
And Danielle is perfect!
3/25/2025
Russell H. VERIFIED CUSTOMER
Justin Baker always provides outstanding service.
3/25/2025
Curtis W. VERIFIED CUSTOMER
Great customer service
3/25/2025
Darla A. VERIFIED CUSTOMER
Justin, was very courteous and helpful.
3/25/2025
Jia C. VERIFIED CUSTOMER
Thank again, Joel, for your awesome customer service!!!
3/25/2025
Vickey E. VERIFIED CUSTOMER
Joel Gooding is the best service rep. I have been with him over 20 years.
It’s the customer service that keeps me loyal. My 350 rx, is a work horse of beauty.
3/25/2025
George B. VERIFIED CUSTOMER
Thank you
3/25/2025
James D. VERIFIED CUSTOMER
Service consultant Kay Andrade was excellent with the volume of customers today, but it took over 4 hours and technician Matthew Jacob Anczelowitz not only missed a burned out light bulb upon the $25 inspection that Kay remedied, but did not clean the battery terminal before installing a new battery. The white corrosion is more than obvious and a little embarrassing for a Lexus certified tech. $374.52 , 4 plus hours to replace a simple battery. Kay was great. Technician Matthew was not with rookie mistakes. We felt ripped off. Can’t believe it. :(
3/25/2025
Jeffrey W. VERIFIED CUSTOMER
Everyone is polite and friendly, car got fixed, no complaints here.
3/25/2025
Kanema M. VERIFIED CUSTOMER
Vince with services was very kind and put my mind at ease. The service at lexus is wonderful thus far and makes me proud to be an owner of my own.