always take 2+ hrs for oil changes even with an appointment
12/22/2024
Shirley L. VERIFIED CUSTOMER
Ms Ruby was very professional and nice.
12/22/2024
Vincent M. VERIFIED CUSTOMER
Ruby was great. I needed more work than I thought so she walked me through everything
12/21/2024
Alfred S. VERIFIED CUSTOMER
The sensor light for the low tire is still on
12/21/2024
Lisa Y. VERIFIED CUSTOMER
Great service
Thank you!
12/21/2024
Theophilus W. VERIFIED CUSTOMER
Awesome
12/21/2024
Anne L. VERIFIED CUSTOMER
One problem for bringing in car was the low tire light was on and it was still on when we drove away. I will have to bring it back in after holidays
12/21/2024
Marco H. VERIFIED CUSTOMER
Great service they answer all my questions
12/21/2024
Torri H. VERIFIED CUSTOMER
Always love Advantage Toyota great Team..
12/20/2024
Bertina H. VERIFIED CUSTOMER
The staff at Advantage Toyota are very professional. This is the ONLY place that I would bring my vehicle to be serviced.Everone is very friendly and helpful. I would definitely recommend people that I know to River Oaks Advantage Toyota. Thank you and happy holidays!!!
12/20/2024
Robert M. VERIFIED CUSTOMER
Great service department
12/20/2024
Clyde M. VERIFIED CUSTOMER
If I'm expected to pay a certain amount I would appreciate a little more patience and understanding from the service rep and when I was trying to understand the prices of repairs show to me.
12/19/2024
Wilhelmina C. VERIFIED CUSTOMER
Symone is awesome to work with when I bring my car in for service. She's respectful, professional, courteous and always pleasant.
12/19/2024
Lenora W. VERIFIED CUSTOMER
Ruby Hernandez was a very good team member. She answered all of my concerns with very good explanations. I look forward to working with her again, when I come in for my next oil change.
12/19/2024
Bruce J. VERIFIED CUSTOMER
Brandon was loved his customer service
12/19/2024
Nancy W. VERIFIED CUSTOMER
Glad yall informed me about issues in advance...
12/18/2024
John C. VERIFIED CUSTOMER
Treated like a person
12/18/2024
Lynette W. VERIFIED CUSTOMER
This is the 2nd time I waited 3 hours with an appointment for an oil change. To the manager’s discovery, My vehicle wasn’t registered even though it said it on the pad. So my vehicle was just sitting for 3 hours. I was sitting for 3 hours. This happened to me at my last visit too. Also , in my last visit the tech didn’t do the 21 inspection like he said he did or wrote down . If the pads are not working right then get rid of them. I was very unsatisfactory with the service at the last two visits for an oil change. This is unacceptable public service!
12/18/2024
Deborah R. VERIFIED CUSTOMER
This is the first time I did not get a video inspection via text message. I waited for 45 minutes after I dropped my car off. Waiting in the waiting room, I called the Service Desk to ask why I didn't receive a message about m6 car. I had to speak to a couple of people to find out about my car. I even left the waiting room to go see what was happening with my car. As long as I have been bringing my car here, I never had this experience. I was finally text a report, no video inspection as usual.
The cashier was extremely helpful and went to ask if I could get the vehicle inspection report. I knew this was nit herjob and I really appreciated her going above and beyond to assist me.
I was very unsatisfied with this service visit. Not my usual experience.