Nick was efficient and informative. I appreciated his knowledge and kindness
5/14/2025
Salvador G. VERIFIED CUSTOMER
Kind and attentive service from Mr. Brandon Jones, thoroughly explaining what was done to the vehicle, as well as the recommendations for the next service.
5/13/2025
Alpha S. VERIFIED CUSTOMER
No I am not happy at all I’m pissed because the broke down today, right now on Mothers Day with my family on our way to dinner and we missed our dinner reservations. I got the car out the shop yesterday morning and it’s broken again. I’ve only had the car for two weeks and it has broken down every weekend. I no longer trust the truck so I honestly think I don’t want the truck. I have not enjoyed the car yet and I’m disappointed and disgusted. I will be at your dealership early tomorrow morning
5/12/2025
Tiaun T. VERIFIED CUSTOMER
The car wash was so bad it made my car worse than before the wash. No soap was used only water the porter told me The car was still dirty plus it now had water spots
5/11/2025
Favour O. VERIFIED CUSTOMER
Excellent
5/10/2025
Marque S. VERIFIED CUSTOMER
Personable and professional
5/10/2025
Esther B. VERIFIED CUSTOMER
When we asked a question about two of charges, Brandon had an attitude towards us. He was not very nice towards us. There was no reason to treat customers that way. We as customers have a right for an explanation. We have been customers for close to 25 years. We paid the invoice without a good explanation. Is this how customers are now treated? I went to the car and notice the car was not even given a free car wash. This will be our last going Advantage Toyota of River Oaks. All it takes one employee to lose clients besides any referrals.
5/10/2025
Sharen S. VERIFIED CUSTOMER
Jorge was wonderful, more than accommodating! Keep him!!!!!!!
5/9/2025
Melvin C. VERIFIED CUSTOMER
Jorge provided me with excellent customer service. He was kind, professional and made the entire experience smooth and pleasant. I truly appreciated his helpful attitude.
5/9/2025
Wanda H. VERIFIED CUSTOMER
The problem with call using the Bluetooth was not fixed.
5/9/2025
April S. VERIFIED CUSTOMER
I’m completely satisfied!! Thank you ????
5/9/2025
Onyekacxi A. VERIFIED CUSTOMER
Ok
5/8/2025
Sekinat I. VERIFIED CUSTOMER
Jorge was very nice and helpful. My service was completed in a short amount of time and I got everything I needed.
5/8/2025
Dawn A. VERIFIED CUSTOMER
Very professional, kind and welcoming. He answered all my questions and he always exemplifies patient satisfaction.
Great job as always Brandon.
5/8/2025
Rose R. VERIFIED CUSTOMER
Your Staff is Amazing and a people of integrity and committed to customer satisfaction…Eric the Manager has the best Management Skills I have ran across in a very long time ..He handle customers with the upmost concerns and respect…Brandon(service rep) was very attentive and polite as well and address all my concerns and Dave(Parts) in past assist parts and related all message that I had ..You have a great team and I look forward to continuing to do Business with Advantage Toyota in Calumet City,IL
5/8/2025
Frank A. VERIFIED CUSTOMER
Yes I am very excited and satisfied
5/8/2025
Saffron M. VERIFIED CUSTOMER
I was informed on three separate occasions that my vehicle would be completed the next day. This ended up taking a 8 days. And my emblem was never reinstalled, unfortunately I did not realize this until I made it back home, which is an hour away. I called to inform the service department and a man had said he just started a couple days ago so there was nothing he could do about. I asked to speak to a manager and he informed me I would receive a call back shortly, of course I never did.