Advantage Toyota of River Oaks Auto Repair Service

Excellent service

I have no personal issue with my Advisor. My vehicle was there for a failed TPMS sensor. I drive a 2019 Ford Explorer with a Toyota Platinum Warranty. Upon picking up my vehicle I was presented with a bill,again I have a Platinum Toyota warranty on my vehicle,despite the fact that it's a Ford. I pay $248 a month for this policy and it's a zero deductible policy. I've had my policy for approximately 2 years, @ $248 a month thats $5952.00 I've paid into this warranty for the peace of mind of NOT having to come out of pocket for breakdowns, so when I'm presented with a bill for repairs that are COMPLETELY COVERED by the extended warranty company that I pay for through the dealership that I purchased the policy from which dictates that I MUST bring it there or a Ford dealer for service. I'm NOT happy! I chose the selling dealer because it's more convenient and down the street from my current employer. When I arrived to pick up my vehicle I was informed FOR THE FIRST TIME that I have a balance. I asked why I have a balance and I was informed that because I own a Ford and this is a Toyota dealerships that after installing my failed COVERED tpms sensor, that they weren't capable of programming the new sensor and that they subletted out to a local Ford dealer for programming. I was NEVER informed that I was facing cost for this repair and when I picked up my vehicle and presented with a bill that was unexpected, I of course asked to speak someone in charge. The person who helped me was apparently their NEW fixed ops manager and she had a conversation with me about how they can't do things for free. I'm a Service Advisor and I used to work at Advantage Toyota and decided to leave. I now work for a different dealership and my dealership is completely capable of programming TPMS sensors despite the brand. The Manager did wave the charges but only after accusing me of trying to get something for free and then concluded by asking me not to bring my car back there and to go to a Ford dealer since my service contract permits me to either go to the selling dealer of said contract or OEM aka FORD. I will be calling Toyota Financial services to make a formal compamint and I will also follow up wiith Google and Yelp. I've paid a premium of $248 a month for approx 2 years now. $5952.00 and your new manager made me feel like I was asking for something for free. Unacceptable!

I have had service with with Toyota for many years. This was the best service person I’ve ever had. She has total insight on my needs as a customer.

Great service, no long wait time, personable staff.

Exelent customer service highly recommend

helpful, understanding, patience

Thanks

Well done

I was there about 30 min . In and out for the 15,000 check thank you

I have been hearing a rattling noise coming from my vehicle, nothing was found

Everything is good change the oil

I trust Advantage Toyota to service my car. They have always been totally honest and I feel like they have my best interest. Thank you Brandon Jones for your excellent service.

Put a sign up to let people know how far to pull into check in bay. Random employees with bad attitude and even worse communication did not cut it.

Nick handled the situation with my services being rushed through wonderfully. He apologized for the inconvenience and made sure I got the job done correctly.

Very satisfied and promptly.

Awesome and speedy service!

It was great, but I requested that the cabin filter be replaced, it wasn't, but I'll have it done next time. Thanks

I had a coupon that specifically said $69.99 for a oil change,tire rotation brake inspection and exterior wash all included. I did not get a wash! I told him when I arrived about what’s all included in the coupon and he said I got u but when everything was completed, my car was still dirty, I did not get my wash. I didn’t stay and complain because I had to go. Folks always half **** work and im sick of it!

Great experience

Always professional customer service and care. Thank you.