However, they need to improve communication between the main office and Cape Girardeau. It took two phone calls on my part to coordinate a relatively minor body job since the telephone exchange, which apparently is not located in Cape did not communicate adequately with Grace and the other Cape Gerda managers. Also, I am not a huge fan of the initial phone answering menu, but it worked eventually. Would be OK if they communicated quickly as far as scheduling. Suspect Grace would know what I’m talking about. Overall great job. Everybody is super accommodating and I think that’s why they are very busy as far as their service department.
2/8/2025
Jamie H. VERIFIED CUSTOMER
Everyone there is so nice
2/8/2025
Charles Moxley. VERIFIED CUSTOMER
Having to pay a fee for every issue you are having with the truck. When the computer is plugged into the truck you can check all issues at one time. I would call that unfair at best. If the total service is on one invoice there should only be one diagnostic fee.
2/7/2025
Roger B. VERIFIED CUSTOMER
I appreciate Steven Galemore for picking it up, getting it serviced, and delivering it back . Thanks for getting me in a timely manner.
2/6/2025
Paula R. VERIFIED CUSTOMER
Thabk you for making this convenient and easy
2/5/2025
David C. VERIFIED CUSTOMER
Don’t return phone calls when you promise to call me back .
2/5/2025
Joseph D. VERIFIED CUSTOMER
The service I received was excellent. I was back on the road in less than 1 hour.
2/5/2025
Bruce B. VERIFIED CUSTOMER
Communication is lacking. I’ve been trying to find out the status of my truck since 1/31 and still haven’t received a call back. Communication was good during scheduling and diagnosing, then nothing. Thank you.
2/4/2025
Brandon C. VERIFIED CUSTOMER
Terra was one of the nicest people I’ve ever met, and very easy to talk to.
2/1/2025
Joel A. VERIFIED CUSTOMER
Very thorough and informative
2/1/2025
James C. VERIFIED CUSTOMER
Grace Glasser provided me excellent service and she was very helpful explaining what the problem was and she saw my vehicle was repaired in a timely manner. I am very satisfied with Grace’s service.
2/1/2025
Daren E. VERIFIED CUSTOMER
Communication and updates about service was terrible.
2/1/2025
Mearlin A. VERIFIED CUSTOMER
Thank you for the fast service..and keeping us informed...