Always a great place. All the staff there on the service department were very helpful. I’ve worked with Kevin the past few years and he’s always been great. Have also worked with Scott in the past and he also was good to work with. The new remodel and layout in that area is excellent. I look forward to my next truck in maybe 5 years or so.
1/18/2024
David B. VERIFIED CUSTOMER
Some of the service was excellent and some not so good. After I left the dealership I noticed my maintenance reminder was not recalibrated. I returned to the dealership and they recalibrated it. When I restarted my truck I noticed a notification message on my screen and asked the attendant what was that all about and she took a picture of my screen and went into the service area to talk to someone about the message. She returned saying I would need to schedule another appointment to address the concern. I was very surprised someone could not come out and address the notification while I was there. This is not the service I have experienced in the past. Disappointed in the lack of responsiveness.
1/18/2024
Tyler G. VERIFIED CUSTOMER
Randy provided excellent service, discussed options with me, and was sure that my needs were met.
1/18/2024
Anne C. VERIFIED CUSTOMER
Ashley was very informative and helpful. She is a great employee!
1/18/2024
Steven B. VERIFIED CUSTOMER
Exceptional customer service from my service writer and everyone at the store. Excellent coffee by the way! 5 thumbs up!
1/18/2024
Jennifer W. VERIFIED CUSTOMER
My first appointment I made was lost so I rescheduled and unfortunately the service took way longer than I was originally quoted. Scott was super nice and went over and beyond to make sure I was a satisfied customer. Thank you Scot.
1/18/2024
Sandy D. VERIFIED CUSTOMER
I was shocked about a $150 labor charge because the hood latch was sticking. It was busy when I dropped my car, but there was no mention of this cost. I also paid $30 for them to install a battery. I am still disappointed.
1/17/2024
Bill C. VERIFIED CUSTOMER
Jordan got us in and out quickly. He had recommended a set of tires which was one of the items to be done. Initial impressions are these tires are just what he said they were.
11 out of 10 in my book.
1/17/2024
George S. VERIFIED CUSTOMER
It was a pleasure working with Ashley.
1/17/2024
David A. VERIFIED CUSTOMER
It’s valuable to have photos of the vehicle entering and exiting.
1/17/2024
Andrew G. VERIFIED CUSTOMER
Stephen was great!
1/17/2024
Kevin L. VERIFIED CUSTOMER
I absolutely lucked out with having Scott as a service advisor. He’s always available over phone or email, and gets me in quick. This is my 16th vehicle and my second Toyota and I can say that Scott is by far the best advisor I’ve had in the last few decades. He’s friendly, knowledgeable, polite and enthusiastic.
1/17/2024
Edwin R. VERIFIED CUSTOMER
Scott treated me very well. The team was wrestling with a new system rollout but did not let that interfere with the service they were providing.
1/17/2024
Christy R. VERIFIED CUSTOMER
Not very personable. He seemed pretty busy. Don’t know if I was expecting something different after having to spend $2300 on maintenance of the vehicle I just purchased.
1/17/2024
Chanson K. VERIFIED CUSTOMER
There were dirt stains on the driver's seat after I received my vehicle.
1/17/2024
Ron G. VERIFIED CUSTOMER
Scott was fine and very professional but $150 for a what i received from your service department is ridiculous. I asked for a complete vehicle check up and got a quick drive around the block and was told I need a complete new rear differential based on what the technician thought he heard. How about the wheel bearings that I specifically asked about? Are my brakes worn down? Your print out actually said everything was good. At least make it look like you did something. Total waste of my time and money.
1/17/2024
Robert N. VERIFIED CUSTOMER
Ashley is amazing! She got me in today and took great care to communicate as work was being done.
1/17/2024
Emmitt M. VERIFIED CUSTOMER
JP is a pro, I got out of my way to schedule with him specifically.