Brought the car for a diagnostic test, mechanic found that the bearings need to be replaced and would be under warranty. We were told the parts were ordered and they would call us when they are in stock. I called to follow up and was informed they had arrived the day before. We scheduled an appointment, I dropped the car off at 7:30am and received a call around noon stating the tires are not good and vibration is almost gone but still there and that it may be the transmission. We go up to the service center and meet with the same advisor that ordered the parts for us , and he tells us we have a bill for the diagnostic and the tire rotation. We never requested a rotation. Our car had to stay an additional day to fix the mistake
2/8/2025
Perkins Motor. VERIFIED CUSTOMER
I was charged over $500 for a windshield calibration, that according to your techs, wasn't able to be performed. Proceeded to take it to a local windshield company that doesn't have a "certified" Toyota technician and the calibration was performed in less than a few hours on the same day I picked it up from your dealership.
2/8/2025
Quimberly T. VERIFIED CUSTOMER
Ashley,
Did an exceptional job as my service manager. I love how upbeat she is.
Thank you,Quimberly
2/8/2025
Sherry W. VERIFIED CUSTOMER
The whole process was extremely professional and all the staff I encountered were very friendly. Thank you for hiring excellent people to help with all my questions.
2/7/2025
Dori D. VERIFIED CUSTOMER
Scott was very friendly and efficient.
2/7/2025
Justin D. VERIFIED CUSTOMER
Terrible service
2/7/2025
Marcos F. VERIFIED CUSTOMER
Great customer service
2/7/2025
Lindsey W. VERIFIED CUSTOMER
Randy was extremely kind and explained everything clearly. I had a great experience overall.
2/7/2025
Melva F. VERIFIED CUSTOMER
FRIENDly. Obtained needed information
2/7/2025
Anthony S. VERIFIED CUSTOMER
Ian was very friendly as soon as I drove in. Told how long it would take to service my car, showed me where the refreshments were and asked it I had any concerns about the car. Once the car was finished checkout was quick and Ian even found a coupon for the oil change. Thank you!!
2/7/2025
Johanna H. VERIFIED CUSTOMER
He was knowledgeable and professional.
2/7/2025
David H. VERIFIED CUSTOMER
None
2/7/2025
Susan S. VERIFIED CUSTOMER
Great service. Wonderful coffee
2/7/2025
Shirley B. VERIFIED CUSTOMER
Thank God for Scott. I trust him
2/7/2025
Michele A. VERIFIED CUSTOMER
There was a small disconnect of Ashley’s backup not relaying an additional work order. It was handled promptly after I called and I appreciated Ashley recognizing this and apologizing. Super happy the back ordered part came in quickly.
2/7/2025
Kalisha A. VERIFIED CUSTOMER
Always at my convenience and it’s a great experience overall.
2/7/2025
Desiree M. VERIFIED CUSTOMER
Scott has always provided amazing service both to myself and to my vehicle. I will always purchase my vehicle from Toyota after the level of care that everyone has provided to me.
2/7/2025
Debbie H. VERIFIED CUSTOMER
Ian helped me with the hood release and was professional in every way