Three failed attempts at trying to set up a service appointment by phone. No one answers the phone in that department. Had to drive in to set it up.
6/4/2024
Shara R. VERIFIED CUSTOMER
Ty was so friendly. I haven’t had a bad experience in the service dept at Baxter.
6/2/2024
Jeffery S. VERIFIED CUSTOMER
The service was great. Only feedback I have is that when scheduling online for services there is no choice for inspection of an ALL ELECTRIC VEHICLE WITHOUT ANY OIL CHANGE. we have a BZ4X. So might need to update the service site for vehicles that do not need oil change but still recommend the multi-point installation and tire rotation.
6/2/2024
Bradley R. VERIFIED CUSTOMER
Didn't reset oil level on dashboard
6/2/2024
Connie D. VERIFIED CUSTOMER
It seems like in the last year or so, service has slipped a notch. We were told our relatively new tire, which we thought had a slow leak, turned out to need a new tire (thank you tire warranty.) That was on May 17. We were told there were none in stock, but it would be in the first of the next week and they’d let us know. I haven’t heard anything from them by May 30, I called. The service rep I talked to had to “go back to the parts dept. to see if it was in. After a long wait, he told me it was in. I asked when I could bring it in because we thought the original tire would blow out on us. I asked if Friday, May 31 in the am was ok? He asked what time and I said about 10:00. He said ok. The 31st, we were there at 10:00. The service rep couldn’t find our name in the computer, but went ahead and took it in. I waited for 1 1/2 hours,. Finally it was ready. The then service rep said we owed for the tire and I reminded him it was under warranty. All turned out well, except I again asked for a car wash, the rep said sure, but for the 2nd time, it didn’t happen. What’s happened to Baxter Toyota, Lincoln, NE service dept. ? They were once fantastic. Thank you.
6/2/2024
Donna S. VERIFIED CUSTOMER
Had appointment at 10:15, didn’t leave until 11:45. Had to come back since car was leaking oil. Glad I didn’t drive too far and ruin the engine. Thankfully didn’t have to wait too long to get the leak fixed.
6/2/2024
Frank H. VERIFIED CUSTOMER
Trevor was professional and friendly. The oil change and tire rotation was done quickly. The waiting area is a great place to spend the time waiting for the repairs to be completed.
6/2/2024
Suhas K. VERIFIED CUSTOMER
Thanks Ty for your wonderful support ????
6/2/2024
Jean B. VERIFIED CUSTOMER
I am not happy by passenger mirror will not be replaced. I have never owned a vehicle, used or new, that had this problem. It is very annoying. I paid full price for this vehicle. No negotiating!! I’m disappointed with Toyota. I commute so some of my vehicles have been high mileage cars. Never had this problem. I’m still deciding what my next step is.
6/2/2024
Cynthia F. VERIFIED CUSTOMER
Got my vehicle in very quickly, made diagnosis and was ready to go the following morning. So very happy with the service!
6/1/2024
Adam E. VERIFIED CUSTOMER
I was given someone else's multipoint inspection print out.
6/1/2024
Stephanie R. VERIFIED CUSTOMER
I was told my oil filter "malfunctioned" and oil splattered all over my hood and engine. This was after waiting almost an hour and a half. Then they had to "clean" the oil. When I picked up my car after hours I looked at the engine and it was filthy. It was not oily but a thick layer of dirt all over my engine. I would have thought someone would have taken the time to wipe it down with a rag and cleaner. The car is 3 years old and the hood is not opened very often. It was clean when I brought it in. I am very disappointed and upset. I will not be bringing my car back.
6/1/2024
Cj R. VERIFIED CUSTOMER
All good!!
6/1/2024
Ko I. VERIFIED CUSTOMER
I really appreciate Huy’s honest assessment on a Minor problem that was found on the multi spot inspection. For our car is so old And high mileage, we just want the car to be running. It appeared to me that Huy understood Our needs and wants and gave us an appropriate suggestion not to fix The problem so urgently.
6/1/2024
Mark S. VERIFIED CUSTOMER
Excellent service
6/1/2024
Kristi M. VERIFIED CUSTOMER
Thank you for the fast service!
6/1/2024
Karl H. VERIFIED CUSTOMER
I found out I was not getting an oil change every service I had with Toyota. I live in a small town and frequently travel dusty gravel and dirt roads to evaluate farm land. Which the service schedule indicates that I should have oil changed every 5000 miles not 10000. The staff asks no qualifying questions to determine at which mileage you oil should be changed. Apparently it is left for the customer to insist on receiving covered services. I was in fact challenged to show my manual to prove what I was saying. Should the service staff know this stuff? It feels like Toyota prefers to save money instead of providing reputation level customer service. I certainly do not feel I got the full benefit of Toyota Cate.
6/1/2024
Troy S. VERIFIED CUSTOMER
Mike as always took care of everything I needed!! Wich is why I always bring my truck here for service! ??????????
6/1/2024
Brenda B. VERIFIED CUSTOMER
I really like this service advisor.
6/1/2024
Joshua V. VERIFIED CUSTOMER
I agreed on the fair asking price of the vehicle, but asked for some cosmetic body work to be done since it was lower mile certified vehicle. Cullen and staff came through for me and got me scheduled in with the service center. I didn’t get the promise in writing but the staff still held true to their word and I couldn’t be happier with the way my family and I were treated.