My service advisor Christian was awesome. Not sure how it took almost 3 hours to do an oil change and inspection tho. Would’ve got picked up if I knew it would be that long. Also the guy that worked there that questioned me about the football saying the dudes not supposed to be handing out that many or something it’s not that real it’s a foam football. From a million dollar company. Grow up
10/18/2023
Karen C. VERIFIED CUSTOMER
The only thing that bothers me about your company is that it takes forever to get through on the telephone. It wasn’t Andrew than I dealt with, so maybe he was the service man, I dealt with Drew, who is very professional, and very nice. But trying to get into Toyota or even trying to get into service to get an update is horrific. It rings and rings and rings and then it cut you off after period of time or you’re sent into a general office message Center and I was never called back from that. I appreciate the fact that my car was washed and everybody I dealt with was very nice and professional, but getting to you people is extremely hard.
10/18/2023
Charles M. VERIFIED CUSTOMER
Great service! Got me right away. And since I had a slow leak in one of my tires, really appreciated that. They fixed the leak and didn't charge me anything. Who could possibly ask for more than that?
PS. Love my Avalon. Getting 46mpg. Again, who could ask......
10/18/2023
John F. VERIFIED CUSTOMER
Immediately after purchasing my 2021 Avalon Hybrid, you almost lost me as a customer because of a bad experience with the Service Dept. Service Manager Jeff convinced me to give it one more try, and I hooked up with Greg Reynolds. He's been GREAT ever since. Greg is always patient with me and very good at explaining things to me.
10/18/2023
Peggy G. VERIFIED CUSTOMER
I appreciated the text contact during service and being given a fairly accurate timeline. It was a comfortable wait and everyone was very helpful. I really like the service department and have never had any issues. It is a friendly and professional atmosphere. Thank you!
10/18/2023
Heather Lynn. VERIFIED CUSTOMER
Faster service than usual.
10/17/2023
Chris G. VERIFIED CUSTOMER
Good service
10/17/2023
Mary M. VERIFIED CUSTOMER
Very satisfied with service from Brewers. They were quite busy, but got my service completed in 1.5 hours.
10/17/2023
Bernadette R. VERIFIED CUSTOMER
Thank you
10/17/2023
Linda F. VERIFIED CUSTOMER
I put my trust in your Toyota Service Center. Talked to Marty too who sold me my car and it is nice when they remember you! I can feel a difference driving my car with the 4 new tires.
Thank you
10/17/2023
Lisa H. VERIFIED CUSTOMER
At the beginning of the service we were quoted a price of approximately $220 for the complete service. When it came time to check out I was quoted a price of $350. I had to question them. Why was this bill so much? They stated because they needed more brake fluid than originally expected again I questioned the fact that it would cost over $120 for brake fluid. After my second time questioning they came back and rectified the bill but if I had a question them I would’ve over paid for my service. This experience doesn’t inspire confidence or trust in this dealership
10/16/2023
Gerardo H. VERIFIED CUSTOMER
Good team and friendly staff
10/16/2023
Jean S. VERIFIED CUSTOMER
Communication was great and the service was excellent.
10/16/2023
Roxanne T. VERIFIED CUSTOMER
Everyone was great
10/16/2023
Michael C. VERIFIED CUSTOMER
Andrew listened to my concerns and kept me updated throughout my repair process. Thank you!
10/16/2023
Phyllis S. VERIFIED CUSTOMER
The service met expectations. The complementary car wash was crap. I was embarrassed to drive my Toyota off the lot!
10/16/2023
Ruth M. VERIFIED CUSTOMER
You know what’s being done and if you approve. Good information.
10/15/2023
Kelsey F. VERIFIED CUSTOMER
I’m not sure if my previous message went through but if it didn’t, I just wanted to say that I felt like I was being taken advantage of in terms of cost of replacement for something like a rear windshield wiper. Especially for $184 and then being told it was needed for inspection.
My father was a mechanic for 40 years and always tried to help the customers whenever possible and inform them of simple services they could do so they wouldn’t get over charged. I felt like that level of customer service wasn’t used at all and instead tried to get more money out of the job.
I appreciate the effort that was put in to get my stickers but was genuinely disappointed about the wool trying to be pulled over my eyes.
10/14/2023
Michael W. VERIFIED CUSTOMER
I had the van in for an oil change today. Though the shop appeared to be short staffed I was pleased with the service and the timing. No complaints there at all. The only issue I have is with the multi point inspection. I would like to see this printed out and attached to my invoice. I don’t like to have to vote this online. Sure I can go home and print it out but why should I make that extra step. You are printing out the invoice then print this out also.
Thank you for reconsidering the idea of not printing this out.
10/14/2023
Ken W. VERIFIED CUSTOMER
Christian was very friendly and explained everything! Great people and fast service! Thank You!!