I am completely satisfied with Anthony, but not the repair department. They forgot to put back my handwheel to original position, this is 3rd time I had same situation and adjusted by myself. Also they forgot to put back my emergency tire to its original position instead just left it in my trunk, eventually Anthony helped me to fix the issue. I was wondering if it is my responsibility of reminding them?
1/29/2024
Michael C. VERIFIED CUSTOMER
Service was great price is high though.
1/29/2024
Gillian D. VERIFIED CUSTOMER
Great experience
1/29/2024
Leyandra U. VERIFIED CUSTOMER
Bill was such a pleasure to work with!
1/28/2024
Diana P. VERIFIED CUSTOMER
He was great!
1/28/2024
Scott D. VERIFIED CUSTOMER
Lexus van nuys I assume? If you’re asking about a recent service experience the only thing I did was receive a free battery you sent me in the mail. Although you are my closest dealership I do not, do not service my vehicle from you after 2 to 3 bad experiences after my purchase of a very expensive car from you last year. I drive farther and give my money to someone else.
1/28/2024
Andrew H. VERIFIED CUSTOMER
Ali was very professional, friendly and dealt with my car repair very quickly.
1/28/2024
Robert K. VERIFIED CUSTOMER
I need to bring my car for service
1/28/2024
Elizabeth G. VERIFIED CUSTOMER
Bill is wonderful!
1/28/2024
Gaplin Ford. VERIFIED CUSTOMER
Anthony is always friendly and goes out of his way to take care of us. Thank you so much Anthony.
1/28/2024
Yeganeh K. VERIFIED CUSTOMER
Very professional and great service thank you
1/28/2024
Irina L. VERIFIED CUSTOMER
This is my 3rd time servicing my vehicle at your dealership. I also purchased it with you and this is the 1st time i was ever satisfied with my experience. So thank you Anthony for that.
1/28/2024
Shams H. VERIFIED CUSTOMER
When about the vehicle, I was promised that I’m gonna get two keys. It’s been couple of months and I have not received my 2nd keys.
1/27/2024
Amina B. VERIFIED CUSTOMER
Ali is very knowledgeable person, have great customer service, I have been with Lexus for so many years, and always requesting him. Thank you Ali
1/27/2024
Esmine Z. VERIFIED CUSTOMER
Great service, got straight to the point!
1/27/2024
Richard P. VERIFIED CUSTOMER
My service adviser Tony was professional, courteous and proficient.