Thompson's Honda Auto Repair Service

Poor time management of the the tech and service manager. We dropped off the car on a Tuesday afternoon. The appointment was Wednesday, the tech only addressed one problem on Wednesday to order parts I read of addressing both problems that needed fixing. On Friday the service employee called me to say the car was done, I asked about both problems being fixed, his reply was “the air conditioner is fixed, it needs a blower motor. Do you want us to fix that”. I said yes that’s why I told you about the problems. The service man said he could not have but the part until March 4, 2024 but could not complete the repair until 3/6/2024. I told him not to worry about it that we will fix it ourself, and that is what I meant. 15-20 minutes later I received / more phone calls from Scott, offering to fix the car for 10% less than he told me the first time and to also have it fixed the next Saturday afternoon. We already had the part ordered and guys on the way to get the car. Yes we are a business, but the way this small project was managed by your tech and service manager was very poor for a dealer. We typically work on all of our own stuff, we do not have the equipment the handle the newer air conditioner gas is the only reason you had it. This is why we work on our stuff, too many experiences like this from “dealers” that should be providing the best service experience possible.

Got our Element right for an oil change and kept me informed of its progress. Very pleased!

Excellent service

He is very helpful today.

Excellent service

Issue was taken care of in a timely manner.

Very nice to the customers, and always greets us with a smile. We have always been very happy with their service. Thank you ????

Good job

Service Manager was excellent in explaining problems with car and resolving them in a timely manner. He was respectful and communicated in a courteous and efficient way.

It went smoothly and I kept busy so time went quickly.

The same problem keeps happening. I'm 72 and I've had many cars. I have NEVER had this problem with any of them. I just don't understand why this is happening. I know you think we are doing it, but believe me we are not.

The shop was short-handed due to a training in Chicago so the service took longer than expected Britain explained the situation and we are satisfied with our experience will be back

They were very friendly and helpful even though the part was not available yet.

Very friendly and answered all my questions

Scott was very helpful with my questions. He came across very honest and sincere. I wasn’t just another number. Thank you!

Low tire light will not go off and the tires are full of air

Asked for wipers to be checked because intermittent wipers don’t work, I was told the technician could not find a problem. How can you not see that the wipers don’t work? Was also told there was a recall on the radio and now I randomly get error messages with the entertainment system. Also I’m pretty sure someone had mud on their shoes getting in and out of my car.

you replaced two air filters, I was not shown the old filters for 100.00 charge I would have liked to see what you were replacing.

Scott Foote was wonderful! Very respectful and talked to you and made you understand about your car.

Scott foote you were helpful in answering questions,ordering products, sched work. Thanks.chris