South Coast Toyota Auto Repair Service

Pedro was super great. Very helpful and worked with me to make sure I was taken care of.

Awesome service. Best service consultant at SCT. Ana is so kind and helpful.

This was a terrible experience. I called and made an appointment @130 with Ana. When I arrived Ana was on lunch which was fine but the young man that helped me left me in my car for about 10 min before someone else came to assist me. When I went into the office I told them I had a discount offer that I received via email. They told me they would apply it at checkout. When I came back to pick up my 4Runner they didn’t honor the discount and said they could only do 15 dollars off. This was very frustrating because Ana said they would approve it on the phone. The gentleman that helped me in his office said they would apply it at check out, and then they didn’t. It was a very long day and I didn’t feel like arguing with them over 25 dollars so I left to pick up my car. They took another 10 min to bring the car around to the front and it was still soaking wet from the “wash” which was more like a hose down. Very disappointed with the service and I will be taking my business elsewhere.

Good work.

Very helpful and polite. Great communication

I have been a long time v utomer and the reliability and quality have been good. Stephanie did a greatjob

Excellent service

I appreciate your friendly attention to detail and update

I arrive 10 minutes prior to my appointment time of 12 o’clock. While talking to the service manager, I was told that it would be approximately a two hour wait to get my additional key to me. I called the sales team that sold me my car and they were very helpful in getting my time moved up. However, if you go to the trouble to make an appointment, that appointment time should be honored. Overall, however, I am pleased with my overall experience at South Coast Toyota.

He's fabulous. Excellent employee.

I was flattered that he recognized me from my last visit. Rich is kind and explained what they were doing to do with my car. His smile in welcoming and each time I have seen him he’s been happy which makes the encounter a relaxing time.

Great service!

Raymond did an incredible job of giving me confidence that my vehicle would be taken care of, and delivered in full! 2 thumbs way up!

Great service

My service advisor was Francisco Cerda and I just went in for a quick oil change service. He called me to let me know my car was ready but that it so had 2 nails in the tire that were not repairable. When he gave me my paper work to send me off he was very clearly rushing to go home or something. I asked him if I can replace the tire here and he tells me the cost and that it’s out of stock. And he gives me a fake smile and leaves, grabs his gym back and afterward I see him pack up and leave to go home while I wait 20 minutes for my car to come down. I worked in service before and you dont send a client home with two nails In their tire unless they choose to. He didn’t offer to leave it overnight, he didn’t offer to order the part or send tell me about the other nearby Toyota service shops. If he wanted to go home that’s fine but at least send me to another advisor. I went looking for one and there were none to speak to except one single advisor running up and down seeming to be the only one doing his job. It was 5pm and the entire department was asking as if they were five minutes from closing when it doesn’t close until 9. My biggest complaint here is my advisor, I believe it was cerda the short one with the beard, he had horrible customer service and really let me have the most concerned drive home with 2 nails in my tire. He just shrugged and said I need to find any tire shop that’ll do it. This he said on a Saturday at 5 pm when no tire shop will be open. Please talk with him and make sure he puts in more effort.

When asked if coupon was applied did not get a good explanation of how. Price was more than coupon

I don’t see he done al recommendation for previous visit is done he write customer does not wanted done he never ask he told me al previous recommendation is been done for the amount he told me since the beginning it was 283.59 and the description for all job done nothing to do with the job he’s done exemplify remove mat I done this he even bother to do it then description for the rest he done it was visual only when he told me all be done with the price he said I’m very disappointed

Thank you for the follow up!

Very good

Richie is always an Allstar. Can't get enough of his excellent customer service. Thank you again for another great experience.