Repair service was great
The sales service needs some work
11/5/2025
Gigi S. VERIFIED CUSTOMER
If this was a serious problem with my car , why did it take less than 15 minutes to fix .. He said he was just looking for a code on my vehicle.. He did not work on anything at all .. And there a still recalls coming out ..
11/4/2025
Kelly F. VERIFIED CUSTOMER
Everything went well. All of the Ford dealerships employees were very professional, friendly and explained information about my car in an easy to understand manner. Good job Capital City Ford! Thank you T
11/4/2025
Scott F. VERIFIED CUSTOMER
You had my truck for 3 weeks to fix a recall. The only time I received an update was when I called and asked for an update. I was out of town for a week , which the service department knew about, and never was given an update. Your service department communication and customer service is the worst I have ever had to deal with. Our family company probably purchased 25 vehicles there and I stayed loyal after the sale. This poor service has lost my loyalty and I will not deal with Capital City Ford again.
11/4/2025
Eric H. VERIFIED CUSTOMER
Joshua was great! Thank you!!!
11/3/2025
William T. VERIFIED CUSTOMER
Manny was very helpful, even answering other questions I had . Thank you much William T
10/31/2025
Steven T. VERIFIED CUSTOMER
I appreciate the pick up and drop off service
10/31/2025
Michael R. VERIFIED CUSTOMER
No comments.
10/31/2025
Todd R. VERIFIED CUSTOMER
Very satisfied with the service.
10/31/2025
Darrin W. VERIFIED CUSTOMER
Excellent service! Finally found people that know what they are doing and not over charge. I will definitely be coming back.
10/31/2025
Joseph S. VERIFIED CUSTOMER
Capital City Ford is the Best!
10/31/2025
Jeremy J. VERIFIED CUSTOMER
They were able to get me back up and running quickly enough to keep my travel plans intact. Thank you.
10/30/2025
Keith S. VERIFIED CUSTOMER
Audrey was fantastic!! I stopped by to see if a part needed ordered, she checked and found it in stock. She then said she could have it installed in 30 minutes instead of setting an appointment. I went from stopping in to see how long it would take to have a part in and then have to set an appointment to leaving with the problem taken care of. What is even more outstanding is she knew my name without asking, I stress this as over the last couple of years I have worked with the other advisors. Customer service is what separates companies from the rest.
10/30/2025
Sharon W. VERIFIED CUSTOMER
I was completely satisfied with Autumn and my service technician that informed me that I needed new Lug Bolts to be put on my tires
10/29/2025
Gary R. VERIFIED CUSTOMER
Good service
10/29/2025
Erin D. VERIFIED CUSTOMER
Excellent customer service easy scheduling and quick service. Will always trust you with my truck. Thank you!!
10/29/2025
John K. VERIFIED CUSTOMER
You guys always do a good job when servicing my vehicles. You'll always have my business thank you