The text messaging process to inform a customer that their vehicle is ready has one flaw. I waited at the dealership for my vehicle. I received a text message that my vehicle was ready with the bill attached. I paid the bill via the app, checked out with the rep and cashier. After I arrived home I was contacted by a cashier to say I hadn’t paid the full bill due to a delay? I returned to the dealership to pay the remainder of the bill. If the entire bill isn’t ready, the app shouldn’t ask or accept payment.
6/13/2023
William K. VERIFIED CUSTOMER
Efficiently and timely service!
We recommend Akin continually.
6/13/2023
Jim K. VERIFIED CUSTOMER
I will drive from Flowery Branch to get the service I get there. Another Ford dealer is 6 miles away from me in Buford - no thank you.
Thank you guys!
6/13/2023
Kenneth A. VERIFIED CUSTOMER
Give that young man a raise for a job well done
6/13/2023
John G. VERIFIED CUSTOMER
Real nice guy
6/13/2023
Wanda J. VERIFIED CUSTOMER
The Akins Ford team is AWESOME! Very friendly very professional and very helpful. Whatever work needs to be done to my vehicle...Akins Ford is my place!
6/13/2023
Seaborn S. VERIFIED CUSTOMER
Josh P & Raymond were very upset when they couldn't find the vehicle on Saturday. They went beyond what most people would do to accommodate us & kept in touch regarding the computer text that stated the vehicle was ready on Friday. Akins is a great business & we highly recommend it!
6/13/2023
Michele D. VERIFIED CUSTOMER
Jesse, was super helpful, great personality. Answered all my questions. My only suggestion l, if you're going to have team check us out. I suggest you invest in additional equipment, haclving to share one device amongst 3 to 5 associates isn't working.
6/13/2023
Martin H. VERIFIED CUSTOMER
Akins always is a pleasant experience.
6/13/2023
James C. VERIFIED CUSTOMER
Raymond was professional and did an exceptional job with 2020 F-150
6/13/2023
Melisa C. VERIFIED CUSTOMER
This young man was courteous and polite. Very efficient, and did a fantastic job. I will be using the mobile service from now on. Thank you.
Lisa Carroll
6/13/2023
Shabo Enterprises. VERIFIED CUSTOMER
Steven Smith is top notch. Great customer service and very friendly.
6/12/2023
Michael D. VERIFIED CUSTOMER
Totally satisfied with all parts.
6/12/2023
Gerita M. VERIFIED CUSTOMER
Very, very impressed with the pre-serviced video. Extremely professional and not experienced before with other companies. Erica offered me the exact service, in fact, above and beyond what was expected. Thanks to the talents of Doug, the service tech, as well. Thorough and detailed. I now trust the service and support from Akins Diesel. You have earned a new customer for sure. Thank YOU!
6/12/2023
Greg D. VERIFIED CUSTOMER
Good job.
6/12/2023
Dean M. VERIFIED CUSTOMER
Mr Bullock was outstanding, as he always is.
6/12/2023
Beth C. VERIFIED CUSTOMER
Very quick & thorough service
6/12/2023
Charles C. VERIFIED CUSTOMER
Everything was extremely professional
6/12/2023
Paris S. VERIFIED CUSTOMER
Nothing was done to my Catalyst Converter.
6/12/2023
Scott B. VERIFIED CUSTOMER
As always, wonderful service and wonderful people!! Thank you!!