I was told my car service would take 2-3 hours but it took 4 and a half hours to be completed.
10/7/2023
Donald H. VERIFIED CUSTOMER
The single, biggest reason for my dissatisfaction with my service experience is because of exceptionally poor communication. Feel free to contact me to discuss in more detail.
10/7/2023
Alan O. VERIFIED CUSTOMER
Great, speedy and accurate timing and service.
10/7/2023
Brandon S. VERIFIED CUSTOMER
Great convenient service for a good price!
10/7/2023
James W. VERIFIED CUSTOMER
Would be nice if you could have run it through your auto car wash upon completion of servicing.
10/7/2023
James M. VERIFIED CUSTOMER
My truck had 3 recalls, I took it the first time you only fixed 1. You called and made a appointment to fix the others you had it for almost 2 weeks. I told you to fix tailgate opening also you did not. I tow a 5th wheel, if the tailgate opens when I'm towing the trailer is Akins going to pay for the damage to my truck and camper. I have bought 5 vehicles from Akins and still have my father's F 250 he bought new there in 1999. Very disappointing.
10/7/2023
Michael M. VERIFIED CUSTOMER
Jordon was great. He was polite and professional. And he fixed the problem in a timely manner.
10/7/2023
Shanna G. VERIFIED CUSTOMER
Akins is always top notch I love doing business here
10/7/2023
John H. VERIFIED CUSTOMER
Always been satisfied with Akins.
10/7/2023
Fellowship Of. VERIFIED CUSTOMER
Great experience!
10/6/2023
Paul L. VERIFIED CUSTOMER
Wait was longer than before!
10/6/2023
Craig T. VERIFIED CUSTOMER
Josh was great
10/6/2023
Jason B. VERIFIED CUSTOMER
Very nice and easy.
10/6/2023
Tommy T. VERIFIED CUSTOMER
Always delivering the expected quality service on every visit is what Akins Ford does for everyone. Thank you!
10/6/2023
Hugh L. VERIFIED CUSTOMER
Very grateful for the Akins Ford Drivers that pickup cars!
10/6/2023
Mario B. VERIFIED CUSTOMER
I had to leave my car for almost 2 days for an alignment then because it was sitting they had to check the battery and I was charged for checking the battery when no one disclosed that checking it will cost 60+ dollars. I’m always satisfied with Akin’s service but not this time.
10/6/2023
Lawson P. VERIFIED CUSTOMER
Excellent service
10/6/2023
Laurie B. VERIFIED CUSTOMER
I had an oil change appointment scheduled at 12:45pm today. I communicated that I needed to leave by 2pm in order to be able to get in the carline to pick up my son after school. I was told that the service department was backed up and had been since 10am. My car may be done by 2:15. I could wait there until 2pm and have my car pulled if it’s not done. I live in Monroe so it’s quite a drive to get there to essentially be told you cannot service my vehicle in a timely manner. Please cancel my upcoming my service appointment. I will not be bringing my car in.
10/6/2023
Michael C. VERIFIED CUSTOMER
Communication was subpar. I had to call to get updates and felt like it was an inconvenience to the service advisor that I called. I was told twice that I would be called the following day with an additional update, but never received those calls. The service department kept my car for 3 weeks and never solved the issue of why my ac fan stopped working and then started back working. It shouldn’t have taken 3 weeks before my car was ready pickup. I did have a rental from Akins otherwise I would have really been in a mess.
10/6/2023
Sie Y. VERIFIED CUSTOMER
Satisfied with service. Quick service even I was 15 minutes late for my appointment. Will come back again.