Everything went well. Vanessa answered all my questions about my transmission service.
2/5/2026
Stanley O. VERIFIED CUSTOMER
Vanessa was FANTASTIC! Very communicative and honest throughout the process. Answered all my questions and helped me with my report of repairs. 5 star service!
2/5/2026
Mason M. VERIFIED CUSTOMER
Jaylynn was polite and professional when helping me with my current issue on my Ford F250. She was fast with getting me a diagnosis and helping me with solutions to my issue.
2/5/2026
Chris O. VERIFIED CUSTOMER
Great service
2/5/2026
Richard H. VERIFIED CUSTOMER
My truck runs great and I didn't have to wait very long for it to be ready
2/5/2026
Jesper C. VERIFIED CUSTOMER
Mike **** did a wonderful job kept me informed all the way also I want to thank the technicians and mechanics that worked on my vehicle
2/5/2026
Eric W. VERIFIED CUSTOMER
**** Thurmond did a fine job - courteous, knowledgeable, and professional.
2/5/2026
Tony N. VERIFIED CUSTOMER
Coust to much
2/5/2026
Mary B. VERIFIED CUSTOMER
Noticed one thing about the nice Bronco Sport that I gotta drive. There is no way to change the climate control temperature to Fahrenheit. I think that needs attention sooner rather than later to help folks not get to hot in winter.
2/5/2026
Nancy P. VERIFIED CUSTOMER
Not a ver good experience. I could not get straight answers about a service I wanted done. Communication is an area of opportunity.
2/5/2026
John B. VERIFIED CUSTOMER
Good communication and problem solving. Super customer facing guy.
2/5/2026
Julie P. VERIFIED CUSTOMER
Matthew was very professional and answered all my questions and concerns. He got me in and out as quickly as possible.
2/5/2026
John C. VERIFIED CUSTOMER
Very good service
2/5/2026
Lawrence D. VERIFIED CUSTOMER
Bobby did a exceptional job of keeping me informed and providing me with great understandable service
2/5/2026
Brian W. VERIFIED CUSTOMER
Bobby Reese was great. He’s very professional, courteous and personable.
2/5/2026
Lee L. VERIFIED CUSTOMER
Great service advisor! Super fast!
2/5/2026
John L. VERIFIED CUSTOMER
I was very satisfied with the job.
2/4/2026
Richard L. VERIFIED CUSTOMER
Great job!
2/4/2026
Jessica T. VERIFIED CUSTOMER
When the service provider contacted me It was as if he was not very well informed. He simply stated the service technician believed that the key fob battery was the issue, when I asked if the battery had been replaced to check it because we had previously done this, he explained he would have to get with the technician. He does not think that they have done that yet.
I do not believe communication was clear. When as for an expectation of when the vehicle would be ready for pick up or if I could head that way, he informed me it was not as he did not have the paperwork. He then returned my call five minutes later to let me know that it was prepared and ready.
I brought two keys into the dealership today. One factory Ford key that was not working and one alternative key that was provided by a locksmith. Then I paid for over $300 for an additional key. I was told that the keys to the vehicle were inside the vehicle to which only two keys were actually returned. No information was given to me on what the actual problem was with the initial Ford key that was provided.