Worked me in with no appointment. Good communication. Good service.
10/18/2024
Margaret P. VERIFIED CUSTOMER
I was so satisfied by my service at Akins Ford this week. I had brought my truck in for a recall repair and asked about another problem that I was having with my speaker. Originally their service man, I spoke with told me that I would need to bring it back to see a different person in a different department, but I received a call that they had completed the recall repair and addressed my concern. Their customer service is amazing.
10/18/2024
Timothy M. VERIFIED CUSTOMER
Michael was fantastic keeping us in the loop on the status of our car while in the shop. Thank you to your team for always going above and beyond!
10/18/2024
Brenda D. VERIFIED CUSTOMER
I like that I did not have to stand and wait. Very efficient thank you
10/18/2024
Patrick C. VERIFIED CUSTOMER
My truck sat at your dealership from Monday afternoon til Thursday afternoon and it wasn’t even looked at and when I came to pick it up it took at least 20 minutes just to have it driven into your service dept. so no I’m not satisfied with my experience
10/18/2024
Luis S. VERIFIED CUSTOMER
Can't say enough about Brandon Nehrbauer! He got right on my truck & did oil change & found i needed New BREAKS & he got that done for me ! Thank You Brandon N.Great Job!!! Thanks Akins Ford for All the Great Folks Yall employees & Special Techs. Appreciate them All.
10/18/2024
Jim C. VERIFIED CUSTOMER
Thank you.
10/18/2024
Laurie G. VERIFIED CUSTOMER
Be honest about when I will get my car back
10/18/2024
Millard F. VERIFIED CUSTOMER
Vanessa was great kept me updated and understood my issue with having only one vehicle and needing to rent a car while mine was being worked on. As far as customer service is concerned it was excellent. My issue was that the next day I had the same issues with my vehicle. Somewhat frustrating.
10/18/2024
Paul G. VERIFIED CUSTOMER
My response to this question isn’t related directly to Matt. Matt has been helpful and always maintained good communication. The reason for my response is due to the service that wasn’t completed correctly. Matt notified me that my battery needed to be replaced, so I agreed to having the battery replaced. Now, none of my driver safety ( lane keep, collision warning etc) technology or auto on/ off functions are working. I contacted Matt to find out why this is happening and he notified me that after a battery is replaced, those functions must be “reset” in order to function properly. The thought of driving back out to Akins all the way from Flowery Branch is all too inconvenient, so I’ll likely just request this service be completed next time I bring it in for an oil change in a few months.
10/18/2024
Bruce M. VERIFIED CUSTOMER
Professional, respectful, and helpful.
10/18/2024
Mike J. VERIFIED CUSTOMER
Got my truck right in and had the warranty work completed quickly. Professional and polite personnel every time I go in.
10/18/2024
Emma S. VERIFIED CUSTOMER
Michael provided excellent customer service from the time I arrived at the dealership till the moment I left.
10/18/2024
Lamonica C. VERIFIED CUSTOMER
Christian was very informative
10/18/2024
Regina S. VERIFIED CUSTOMER
Michael was so nice. kept me informed all through the process.I was dreding leaving my car,Michael made me comfortable. Great customer service!
10/18/2024
Harold R. VERIFIED CUSTOMER
Absolutely incredible service!! Thank you.
10/18/2024
Karen B. VERIFIED CUSTOMER
Vanessa Easley was very professional. Knew what she was talking about when discussing my car. Asset to Akin Ford.
10/18/2024
Steve B. VERIFIED CUSTOMER
Mr. Faircloth was very courteous and professional
10/17/2024
Lynn Steve. VERIFIED CUSTOMER
Mike was great
10/17/2024
Melanie B. VERIFIED CUSTOMER
He was not very professional at times and very slow.