Akins Ford Dodge Jeep Chrysler Auto Repair Service

Brandon was extremely kind and lovely to work with. His work in advising should not go unnoticed as working with Brandon is a 10/10 experience. Thank you Brandon.

Jaylinn was very attentive and very respectful. Thank you for your excellent service.

Excellent service as usual!!! Plus very fast. Thanks

Very professional Merry Christmas and happy new year God Bless You ALL

He listen to what I thought might be going wrong with my transmission, he said he would submit to the one that handles, they would call me to schedule a time..

Professional service as always

Matthew pointed out issues not previously known to me and was kind and helpful both in person and over the phone. On top of that another gentlemen was very helpful when picking up my vehicle as Matthew was out that day. I’d absolutely recommend Atkins Ford if the quality of service matches the employees I interacted with!

Vanessa is top notch

Every thing was good

Venessa, is always helpful and keeps me informed.

Russell is professional and attentive, your whole operation has always been a good experience for my wife and me. Appreciate you!

Ashton was very polite and thorough. The check engine issue with my Jeep was not mechanical but rather a required computer update.

Matthew was great.

Russell was great! Kept me in the loop and was very friendly.

I have never received the level of personal care and satisfaction from a dealer before and even when I bought a truck from you 20 years ago .Mathew has been the service writer I have used the last four or five times and couldn’t be more satisfied.

Don’t ever get rid of **** ????

First of all, I wanna say that the service writer, Matthew M., was very pleasant to speak with. I don’t know who actually diagnosed my car but from what I understood Matthew M. wasn’t the service tech to perform the diagnosis. So the following comments are not about him they’re about the technician that provided bare minimum notes on why the transmission needs to be replaced. I was told that my transmission needed to be replaced for 6k because there’s metal particles in the transmission fluid and the torque converter is being affected by this. I asked if we can just replace the converter, to which they said no and didn’t offer any further explanation. The next day I called and let them know that I won’t be paying 6k for that and I would like my car towed back to me. I also asked about getting a more detailed answer as far as the diagnosis went. Respectfully, if you want to charge me 6k for a transmission then I want more info ; explain to me why the entire transmission is bad and can’t be repaired on a 2017 vehicle with 91,000 miles on it that has never had mechanical issues. Unfortunately,I never received the call back. I’ve had this car for 3 years, I bought it with cosmetic damage that I myself repaired but I’ve never had mechanical issues with this vehicle. So I don’t believe the whole transmission needs to be replaced and the fact that I was provided very little explanation as to why they want to replace the entire thing, makes me believe even more that it’s the easy way out. It’s a 2017 Ford Fusion with 91,000 miles on it, the transmission doesn’t just go bad. Today I also briefly spoke with a girl (sounded like a girl) from the service technician team, whose name I unfortunately cannot remember, she was unnecessarily rude to me just because I asked her to repeat herself because I didn’t hear what she said. I really don’t need attitude from a random girl especially because I was being polite; even though I’m frustrated and stressed. If I’m able to remain cordial and respectful even when I’m in a stressful situation I believe her to be capable of the same. I also had asked a sales rep that I’ve been in contact with for about a week if I bought a new car from y’all how much would the trade in value be. He had the appraiser go look at my car and I was told it’s worth $500. (Although this was insulting, the sales rep himself was awesome and I know he wasn’t to blame. His name was Kevin.) Why would I invest an unexplained 6k in a car that y’all believe to be essentially worthless? Y’all wouldn’t even pay 6k for the whole car and you want me to hash out that money for a half assed explanation of what the issue is? Thank you for your time. Naomi

Brandon was great and all went well. However one of the techs left a tire valve stem cap off. Other than that, everything was perfect.

Excellent service once again!!

Russel did a Great Job getting me in and out for an oil change service, and also scheduling an engine light service future visit . All Good !