Not a long wait time and the workers vacuumed the car as a courtesy.
11/30/2023
Marshall M. VERIFIED CUSTOMER
Mindy was fantastic. The fact that you don't accept my extended warranty service plan is very disconcerting. I'm very pleased that you still did service my vehicle for no cost
11/29/2023
Kiara J. VERIFIED CUSTOMER
Very nice and helpful.
11/29/2023
Maureen D. VERIFIED CUSTOMER
A 1 service (No complaint) will be taking the car back as long as I have it
11/29/2023
Joseph B. VERIFIED CUSTOMER
Outstanding Customer Service!!!! Thanks!!!
11/29/2023
Jamaar J. VERIFIED CUSTOMER
Thank you for today's discount!
11/28/2023
Stephen B. VERIFIED CUSTOMER
Fundamentally, I think your Parts and Service Teams suffer from a lack of communication. I scheduled a relatively simple repair (door handle replacement for my Kia Sirrento). After delays, confusion in parts ordered, I was told my car was ready for pickup 48 hours later. When I went to pick up, door handle was not replaced, and a significant amount of confusion was displayed by your entire team. I waited an hour for them to repair something they could have easily accomplished 2 days prior. Although attempts at Service recovery were appreciated, the level of incompetency with simple communication does not speak well for yor company.
11/26/2023
Richard G. VERIFIED CUSTOMER
I called to make an appointment for several recalls, Tim and Mindy Cardwell explained what options were available, which parts had to be ordered due to Supply Inventory. Gave me a window to bring in the Kia Rio for service. Greeted by name upon arrival. Offered hot and cold beverages, walked me to the waiting area after showing me the 2023 Kia Optima. SUPERFANTASTIC CUSTOMER SERVICE from our interactions over the phone to in person. Thank you for the Hersey Bar treats. I did receive a text message once I was signed in for service and also upon completion of my Kia Rio being serviced. Mindy retrieved my keys; and suggested that I let:Louie, Etore’ & Darlene know that She recommended them to sale me the New Kia I was shown. Thank you Mindy Mindy Cardwell.
11/25/2023
Nancy J. VERIFIED CUSTOMER
Great job
11/24/2023
Ruth T. VERIFIED CUSTOMER
The service fee for use of my credit card is unfair. Not knowing cost for various parts & labor the customers' first option is to use a credit card. When car service is rendered card fees should be waived. That's sound business practice.
11/23/2023
Karen S. VERIFIED CUSTOMER
PtL and a big thank you to the mechanics , Mindy, Tim and Allen??
11/20/2023
Kathy S. VERIFIED CUSTOMER
I was very pleased with the service at the Matt Blatt Kia dealership.
11/17/2023
Vincent L. VERIFIED CUSTOMER
Oil change disaster. Leaked oil until it ran dry.
11/15/2023
Leo H. VERIFIED CUSTOMER
And Mindy was awesome too! Guided me through the process. It was expensive, but it was all needed.
11/14/2023
Edward W. VERIFIED CUSTOMER
I brought it in for a noise in my sunroof. They spent some time on it and when I left, I went two blocks and it was still there.
11/13/2023
Tracy N. VERIFIED CUSTOMER
I really liked that calls are returned to address my concerns. The work done on my vehicle I am satisfied with.