Nick was pleasant, knowledgeable and attentive. He clearly values the customer and the vehicle. He is an exemplary employee.
2/8/2023
Fernando T. VERIFIED CUSTOMER
Aaron is very helpful and able to address all my concerns.
2/8/2023
Pat H. VERIFIED CUSTOMER
He does a great job
2/8/2023
Joyce S. VERIFIED CUSTOMER
Fast friendly service
2/8/2023
Pamela T. VERIFIED CUSTOMER
Aaron and his team provided great customer service and value. I was able to book an appointment within the week and the service was completed promptly and I was on my way quicker than expected. I would recommend and return.
2/8/2023
Denise W. VERIFIED CUSTOMER
Sage the Mercedes Benz Receptionist was awesome
Thank you for your excellent service.HAVE A GREAT BLESS DAY EVERYONE
2/7/2023
Joey P. VERIFIED CUSTOMER
I asked for wash and vacuum on the inside following the completion of my windshield replacement, and it was not done.
2/7/2023
Joseph C. VERIFIED CUSTOMER
Great service and communication Kudos to the ladies at the loaner/customer service friendly and attentive to my needs
2/7/2023
Donald M. VERIFIED CUSTOMER
Gino offers exceptional customer service!
2/7/2023
Ryan K. VERIFIED CUSTOMER
He was great and extremely helpful. Greatly appreciated.
2/7/2023
The Pit. VERIFIED CUSTOMER
I couldn’t be more dissatisfied for one after paying $4000 you guys scratched my car I’m missing a piece to the Jack were the Jack girls in the left front side side panel below the driver store my remote doesn’t work worth of **** it doesn’t lock my doors it doesn’t open my trunk my push to start doesn’t work on my shifter I feel like I was totally taking a vantage of and for $4000 you guys couldn’t even wash the car you left greasy fingerprints on the interior and couldn’t even put my center consul back together I took it apart for you guys to cause less work but you charge me full price and you couldn’t even put it back together
2/7/2023
James D. VERIFIED CUSTOMER
Mr.Gino Ventanilla is a great asset to your company, Very knowledgeable and he always go's the extra mile to satisfy his customers.
2/5/2023
Sherwin T. VERIFIED CUSTOMER
good service
2/5/2023
Robert W. VERIFIED CUSTOMER
Quick and within timeframe promised
2/4/2023
Ucc Vineyards. VERIFIED CUSTOMER
Not very good communication as to status of vehicle during
Service
2/4/2023
Bryan T. VERIFIED CUSTOMER
Nicolas Vigil did his best with the limited staff he has to work with. When I first arrived to drop my car off, no one greeted me. I went into the service office and no one greeted me there also. I even held the door open for one of the ladies who worked behind one of the larger desks. She said "thanks" for holding the door open but she did not follow up with any assistance even though she clearly saw me pull up. She continued with some conversation with a fellow employee behind the same desk who also did not greet me or offer assistance. I basically had to interrupt and ask for assistance. I finally was led to Nicolas who was clearly overwhelmed with clients. He was still on a call when I was brought to him. Picking up my car was about the same.
2/4/2023
Zara L. VERIFIED CUSTOMER
Difficult to get call back when leaving messages with the service desk. Once connected w service advisor things were great
2/4/2023
Wilfredo L. VERIFIED CUSTOMER
I went to your dealership/service department hoping to fix the issue with my newly purchased 2022 GLC 300-a month old purchased. According to the service dept, they replaced the battery. But, the same issue is still there…’partially charged’. I drove it for sometime as suggested. Same thing.
Here’s hoping that the issue with my newly purchased GLC 300 will be fix. Frustrating!
2/4/2023
Sharon H. VERIFIED CUSTOMER
Very courteous and knowledgeable and likable.
2/4/2023
Min L. VERIFIED CUSTOMER
My service advisor Jenna was very helpful and nice.