We had both cars serviced last week and Mr. Dunn helped us with both. Great service and job well done
1/29/2023
Sunsets &. VERIFIED CUSTOMER
Gino was helpful, professional, and gave realistic time expectations. Great experience
1/29/2023
Kerri T. VERIFIED CUSTOMER
Nic was great!
1/28/2023
Diane J. VERIFIED CUSTOMER
Many of the text messages I received list the name of Mel Lacap. However, Mt service person was Jenna Castleman - she told me that Mel is no longer with Mercedes. Not sure how long Mel has been gone but the system needs to be updated.
1/28/2023
Richard C. VERIFIED CUSTOMER
Job done right the first time.
1/27/2023
Liz A. VERIFIED CUSTOMER
Unsatisfactory resolution to a battery issue
Recommendation doesn’t match owner’s manual
We spent $ 250000 last June and still do not have confidence in our van
Not what I expect from Mercedes
1/27/2023
Nicholas B. VERIFIED CUSTOMER
I asked for the tire pressure to be set at 40psi - instead when I drove home and checked it with the TPMS there were all over inflated to 60 psi (tire limit 51 psi).
1/27/2023
Linda D. VERIFIED CUSTOMER
Jenna looked up my history on previous work, very professional. Scheduled me for my appt. in. A timely manner. Assistance in delivery my car clean made me feel very well taken care of.
Thank you.
Linda D
1/27/2023
James N. VERIFIED CUSTOMER
Taking it to a code reading specialist to reset code for SRS
1/27/2023
Jeffrey R. VERIFIED CUSTOMER
Nic is great!
1/27/2023
Zoran S. VERIFIED CUSTOMER
I made mistake about paperwork. They put everything about the parts and labor . I dont chk last invoice. Sorry
1/26/2023
Mike H. VERIFIED CUSTOMER
Adhesive was left on the inside of the windshield on the driver’s side.
1/26/2023
Kenneth M. VERIFIED CUSTOMER
My car wasn’t starting so after I got the battery jumped I took it to Fairfield Mercedes. My service advisor Joachim Donn got it into the shop right away and had the Service techs replace my battery while I waited. Great service.
1/26/2023
Tom S. VERIFIED CUSTOMER
Kim Donn is the best service advisor I have ever worked with!
1/26/2023
Eric P. VERIFIED CUSTOMER
Never was able to get my refund and also manager gave me his direct number to contact him, when I picked up my car couldn't speak to him he was in a meeting then i called him and left message then text him but no response still till this day I had to pay for a recall =(
1/25/2023
Caridad A. VERIFIED CUSTOMER
Thank you for your service,job was very well done
1/25/2023
Doug R. VERIFIED CUSTOMER
MB of Fairfield was gracious, delivered the highest level of service, and followed up at every step of the way in servicing my RV. MB also performed some complimentary safety inspections which I deeply appreciate. Aaron Pringle was personable and professional, and is a pleasure to work with.
1/25/2023
Richard R. VERIFIED CUSTOMER
Glad to. Bring it.
1/25/2023
Anthony S. VERIFIED CUSTOMER
The whole staff from the drivers to the front desk and also Kim. Will see you guys in the future.