I don’t normally fill these out but I was seriously impressed by the communication and resolution to our issue. Thank you so much!
2/4/2023
Sylvia B. VERIFIED CUSTOMER
Very busy but in and out in about an hour. Perfect.
2/4/2023
David G. VERIFIED CUSTOMER
Always happy to share the vehicle for maintenance and service department. Which I like to see the smile on their faces when they see the rig all done up for overlanding. I laughed when the gentleman mention he felt like he was in the jurassic Park when he drove my rig.
2/4/2023
Dale N. VERIFIED CUSTOMER
Was disappointed that Jimmy or any of your staff was unable to duplicate the problem I was experiencing. When I went out to leave, there the problem was and it was is still present. Got a question: if you couldn't find/fix the problem, and I certainly was unable to fix it, what do I do about this problem?7
2/3/2023
Alma N. VERIFIED CUSTOMER
Excellent service
2/3/2023
Steven R. VERIFIED CUSTOMER
Thanks for your great work.
2/3/2023
Marci S. VERIFIED CUSTOMER
Always great when at toyota. Pwople friendly helpful and get you in and out in a timely manner
2/3/2023
Ruth J. VERIFIED CUSTOMER
I was greeted quickly and with a smile. I was told it could take up to 1 1/2 hours. My car was ready in less than an hour. (Loved the coffee and cookies.) I was given a full explanation about my cars and sent home with a smile. I love my Toyota service team!
2/3/2023
Sharon W. VERIFIED CUSTOMER
He was very helpful, kind and great customer service.
2/3/2023
Chuck P. VERIFIED CUSTOMER
I have always been happy with the service. I miss the car wash
2/3/2023
William B. VERIFIED CUSTOMER
James was very knowledgeable and helpful
2/2/2023
Steve F. VERIFIED CUSTOMER
Great job !
2/2/2023
Ruth W. VERIFIED CUSTOMER
James was great.the service was a bit slow. He went the extra mile to help.
2/2/2023
Kathleen W. VERIFIED CUSTOMER
I don’t need any more surveys Nick is fantastic I appreciate his help and knowledge And he has a great personality thank you
2/2/2023
Bienvenido B. VERIFIED CUSTOMER
Thank you
2/2/2023
Leslie J. VERIFIED CUSTOMER
Courteous, efficient and done in a timely manner. Thank you
2/2/2023
Patrick B. VERIFIED CUSTOMER
The staff was fabulous today as always, and I have very good service
2/2/2023
Patricia H. VERIFIED CUSTOMER
I’ve always been happy with the service department, but this is Shawn, which the vehicle is registered to, not Patty. During my initial call to setup the 30K appointment. It took quite awhile to get it scheduled because your new system apparently lost a-lot of your customer data during the migration and one customer who has leased/purchased five vehicles through Toyota of Puyallup, couldn’t find my history and that’s concerning. Thought that would have been resolved by now.
2/2/2023
Andrew B. VERIFIED CUSTOMER
Rick was absolutely fantastic. Answered my questions regarding my maintenance plan and made sure I wasn't overcharged. Super friendly too!
2/2/2023
Marilyn B. VERIFIED CUSTOMER
First, I stood at Service Desk area for 15 minutes before I was checked in ( Nic noticed I had been waiting awhile & stepped up to take care of me. ( I am handicapped.) Second I left dealership and was on the road whrn I noticed my Dashboard was not as it had been when I drove in- it was in kilometers ( I know how to change that) but SETTINGS Push snd Hold was on & I did not know what exactly to push so I had to return to dealership to have that changed back to “ normal”. Plus I am used to dealer giving me check pages showing Battery & note about that, measuring tire tread & noting that, showing that fluid was put in my windshield wiper solution container. Last tome I got a coupon for Brown Bear Car Wash. This time nothing. So no, service left a lot to be desired.