I told Chris my concerns re: my car and he listened. Had everything checked out and they found nothing wrong with brakes.
I like how he was honest.
6/28/2023
Esther C. VERIFIED CUSTOMER
A very pleasant experience!!
6/28/2023
Richard A. VERIFIED CUSTOMER
My visit was promised to be under 2 hours, and estimated to be 90 minutes, which already was long for what this service was. I called off work to be there for the time I was told and when 2 hours came I hadn’t heard anything. I asked and continued to get a vague answer and it wasn’t until 2.5 hours passed and I came back to inquire that I was officially told it was about done.
It is incredibly challenging and frustrating to have delays and no concrete information as to what is going on. This resulted in me being late for work. Nothing was done to try and make it right. My experiences with this dealership are usually better. Too bad
6/27/2023
Krista T. VERIFIED CUSTOMER
Matthew was very professional and kind. He was very welcoming and attentive.
6/27/2023
Selena H. VERIFIED CUSTOMER
I was very happy to receive fast service. But I have two comments…i have been for service twice and received no feed back on the multipoint inspections. I did specifically ask in my service request for someone to look at my tires (beyond the surprise puncture) to assess condition. After seeing them myself this afternoon I think the treads are pretty worn and replacement may be needed…but no one told me that. My dad did. ????
6/27/2023
Anthony U. VERIFIED CUSTOMER
The service team including my service manager Mahogany were excellent!!
6/27/2023
Deborah D. VERIFIED CUSTOMER
Matt was very cordial, as is the same with all associates at Germain. I appreciate the great service & respect that I receive there. Thank you.
6/27/2023
Wayne P. VERIFIED CUSTOMER
Very pleased
6/27/2023
Andrew K. VERIFIED CUSTOMER
You guys are top notch. Thanks for taking great care of my Tacoma.
6/27/2023
Jeremy S. VERIFIED CUSTOMER
I met Mr. Curtis in the midst of a very frustrating situation. Out of town… stranded and completely ignorant of what to do next Mr. Curtis was friendly and extremely patient with my questions. He was familiar with the services available and offered several options to get me back on the road. He went above and beyond to ensure I knew where I was in the repair process and gave me realistic expectations of when it would be done. When it’s time to buy my next vehicle Germain Toyota is at the top of my list. Thanks again Chris!
6/27/2023
John S. VERIFIED CUSTOMER
The people are always friendly and get my vehicle in and out quickly thank you
6/26/2023
Karl C. VERIFIED CUSTOMER
Teresa Wilson was amazing and informed me of everything I needed and I was done and out quickly. Excellent service.
6/26/2023
Mamadou B. VERIFIED CUSTOMER
Non
6/26/2023
Wayne L. VERIFIED CUSTOMER
Staff from check-in to cashier always A+
6/25/2023
Terri C. VERIFIED CUSTOMER
Mahogany was pleasant and kept me informed throughout my service visit including the cost.
6/25/2023
James D. VERIFIED CUSTOMER
The fact that I paid over 2 grand for repairs and in your 30 point inspection you don't check why engine light is on or trac light is on....oh no that's even more money from a loyal customer to spend 5 minutes to hook up a machine for read out. Whatever. It's all about nickle and diming a person everytime I go there. Prolly my last Toyota product. Then the next crooked dealership can do it....whatever.
6/25/2023
Aleksandr S. VERIFIED CUSTOMER
I am completely satisfied
6/24/2023
Donna P. VERIFIED CUSTOMER
Mahogany is a fantastic person. She goes out of her way to provide exceptional customer service every time I visit. She should be a manager if she isn't now, pleasepromote her. She is a great example of how everyone should treat customers at your dealership. Donna