This is a preowned 2019 Lexus ES 350. I paid 30,000+ dollars for it. I’ve only had the car for six months and put less than 3000 miles on it. I have an extended warranty but they told me that the warranty did not cover the door panel and the electric seat screws that came out. It cost me over $600 to have this fixed. I’m very unsatisfied and feels that Lexus has failed me. It’s quite possible that I will not purchase another Lexus again. I am not a satisfied customer. The service representative Alfred Nungaray did a good job as your service consultant and he probably did all that he could do for me. I feel that I should be reimbursed for these repairs.
10/19/2023
Marguerite S. VERIFIED CUSTOMER
Thank you
10/19/2023
Leo R. VERIFIED CUSTOMER
The service department did a good job
10/19/2023
Harold F. VERIFIED CUSTOMER
Thank you!!
10/19/2023
Leopoldo C. VERIFIED CUSTOMER
None at this time.
10/19/2023
Julie C. VERIFIED CUSTOMER
I was treated very well!
10/19/2023
Wendell B. VERIFIED CUSTOMER
Helen is the best. Always appreciate and love working with her.
10/19/2023
Lorraine P. VERIFIED CUSTOMER
You guys are awesome!!! Thank you????????
10/18/2023
Lindsay L. VERIFIED CUSTOMER
Everything went quick and smoothly.
Thank you
10/18/2023
Dominga V. VERIFIED CUSTOMER
Very good adviser and friendly
10/18/2023
Rosalyn B. VERIFIED CUSTOMER
Alfred kept us informed from beginning to end. His customer service was 100% satisfied. Great asset to your company.
10/18/2023
Melissa N. VERIFIED CUSTOMER
Chris was amazing. He was so engaging and he listened to my needs and act on it. I truly appreciate everything thank you Chris
10/18/2023
Roberto L. VERIFIED CUSTOMER
Job well done
10/18/2023
Torco International. VERIFIED CUSTOMER
Bought a Lexus known as a luxury vehicle but found out that my vehicle does not have front or back warming sound. Wasting some $46,000 on thr the vehicle.
10/18/2023
Deissy M. VERIFIED CUSTOMER
Chris se porto genial y quedé súper satisfecha con su servicio y por toda la ayuda que me dio.. muchísimas gracias!
10/18/2023
Esther P. VERIFIED CUSTOMER
Faustino Ruiz was very helpful in assisting me with my car battery problem today. He also helped me out on Friday when my car was towed to Crown Lexus and ensured that a loaner was available to me. He is very personable.
10/18/2023
Carrie R. VERIFIED CUSTOMER
Friendly, good communication
10/18/2023
Hugh L. VERIFIED CUSTOMER
Received attentive personalized customer service from my service advisor.
10/18/2023
David And. VERIFIED CUSTOMER
Alfred was extremely helpful! He went above and beyond assisting me with questions I had about my Lexus. He gave me great customer service and has excellent work ethics. He is very knowledgeable.