I took my car to Lexus dealership Ontario, for repairs, been 2 weeks have not heard or call regarding about parts 4 my car,Mark Gray parts couples days
Now have to call lexus, what's updated for repairs
12/6/2023
Larry G. VERIFIED CUSTOMER
Came in for trailer hitch wiring and you tried to sell me $5000 WORTH OF replacement rubber parts. Probably would have paid for harness wiring if you hadn't tried to sell us something we hadn't asked about. After you sold us the last Lexus
with bondo in door and reported it had no accidents and didn't want to do anything about it this was just another way to get money out of us. No thanks to use you. You got $250. For estimate.
12/6/2023
Lina S. VERIFIED CUSTOMER
The technician was very professional and knowledgeable about his job.
He was very polite, kind and helpful. We are so pleased with our Lexus and when time comes for a new car it will be a Lexus. Thank you Lexus Team.
12/6/2023
Ernesto R. VERIFIED CUSTOMER
Complete the service of my vehicle as promise
Very efficient, Thanks
12/6/2023
William C. VERIFIED CUSTOMER
Mark is a great young man. He really tries to make sure that he does right by his clients. Because he is a little new, he sometimes sounds scripted but he has a genuine quality that shines through all of that and it made me feel good about our transaction. In this current society, I found it extremely refreshing to deal with a polite, respectful and thought young man that takes pride in his work and wants to be good at it. It’s a good look for you Lexus.
12/6/2023
Bernice C. VERIFIED CUSTOMER
Alicia was very nice in explaining the service that was about to be done. Also gave us senior discount with a smile.
12/6/2023
Branda Z. VERIFIED CUSTOMER
Helen is very kind and professional! She made us feel at home and at the same time recommended the appropriate repair works. We are very pleased working with her.
12/6/2023
Neri O. VERIFIED CUSTOMER
Mark was friendly and helpful. Explained the process throughly and updated me while I waited. The employee in the valet area was also nice and helpful.
12/6/2023
Nicholas E. VERIFIED CUSTOMER
Chow had great customer service .
12/6/2023
Peggy J. VERIFIED CUSTOMER
Dennis was great ???? I already filled out a survey
12/6/2023
Cristina C. VERIFIED CUSTOMER
Thank you Tino for providing excellent customer service to me, taking care of my maintenance and for ordering my additional key fob. I really appreciated all your help
12/6/2023
Cheri B. VERIFIED CUSTOMER
Alyssa was a pleasure to work with. I would be happy to complete a survey regarding my experience.
12/6/2023
Marilyn H. VERIFIED CUSTOMER
Got key for our NX 350h but the cover on the bottom of the key was missing. The man who helped us was very effective. We didn’t notice until we got home.
12/6/2023
Adela O. VERIFIED CUSTOMER
Every thing went well, thanks
12/6/2023
Mercy P. VERIFIED CUSTOMER
Always have a great experience working with Helen.
12/6/2023
Lorraine R. VERIFIED CUSTOMER
As always…..excellent service
12/5/2023
Robert S. VERIFIED CUSTOMER
Mark Gray is the best
12/5/2023
Adam S. VERIFIED CUSTOMER
I was very satisfied with my service like always but it was with Jarrod not Christian. Jarrod has been serving my family’s cars the past 2-3 years and he always makes my experience fun and easy.
12/5/2023
Michelle G. VERIFIED CUSTOMER
DENNIS WAS AWESOME!!
12/5/2023
Phyllis M. VERIFIED CUSTOMER
Helen was an amazing representative. She was patient and very kind.