The customer waiting area could use some improvement. Have you seen the Newport Beach Lexus waiting area?
4/18/2025
Rosa I. VERIFIED CUSTOMER
Cristian Santos was very polite professional and very helpful . I highly recommend him . He did an excellent job.
4/18/2025
Nathan R. VERIFIED CUSTOMER
Mark was really friendly and helpful with my service concerns.
4/18/2025
Baoxing L. VERIFIED CUSTOMER
我不会说英语，你们服务非常好，我们很满意，希望以后会有中文服务，谢谢！
4/18/2025
Larry M. VERIFIED CUSTOMER
It is a pleasure working with Christian Santos. Crown Lexus is a very pleasant place
4/18/2025
Rose P. VERIFIED CUSTOMER
I completely trust tino, with all of my decisions regarding my car service. He is the best.
4/18/2025
Barbara S. VERIFIED CUSTOMER
I didn’t get a text while I was at the Lexus dealer telling me what the status of my service was. I got one when I got home and it indicated I needed a.$240+ VIN label. Tony never mentioned anything about needing such a label and I returned the text asking what a VIN label was and why I needed it but no one ever got back to me. Vehicle service was fine.
4/18/2025
Lisa J. VERIFIED CUSTOMER
Frank and the service team were a pleasure to work with. Frank is very knowledgeable and thorough. I received a loaner vehicle, which is always very helpful. I was updated on the status of my vehicle while they had it, and the issue was resolved in a timely manner. Five stars for the service team at Crown Lexus!
4/18/2025
Linda A. VERIFIED CUSTOMER
Overall very satisfied
4/18/2025
Amber C. VERIFIED CUSTOMER
All concerns were addressed and taken care of. Great communication and I was provided a courtesy Lexus which I absolutely enjoyed driving. Thank you
4/18/2025
Lorraine D. VERIFIED CUSTOMER
Mike Conner was a very nice man.
4/18/2025
Lizbeth G. VERIFIED CUSTOMER
Mark is my favorite service advisor! He helped me a while ago and now I continue to always ask for him. He’s great on top of friendly and very professional. Thank you Mark!
4/17/2025
Teresita D. VERIFIED CUSTOMER
yes
4/17/2025
Shirley P. VERIFIED CUSTOMER
She’s very helpful and good service.
4/17/2025
Damon B. VERIFIED CUSTOMER
Great service
4/17/2025
Bindy R. VERIFIED CUSTOMER
Helen is the best of the best!!! Very professional and kind. She makes the process so easy and efficient. Communication is stellar. I’ll always return to her to take care of my car. Thanks Helen ????