Dalen greeted me and helped facilitate my visit to the dealership today. I found him, as always, to be friendly and helpful. He is a valuable employee.
I did not find the rest of the early morning staff to be friendly or welcoming at Coad Paducah. I arrived for a 7:00 appointment, and the facility was not even open. No one spoke basically till about 7.45, as I waited in the area and until other customers began arriving for service. This disappoints me. If a business opens at 7, people working need to be friendly and welcoming to customers. This is just my opinion, of course.
9/25/2024
Mary K. VERIFIED CUSTOMER
Job well done
9/25/2024
Theresa H. VERIFIED CUSTOMER
Appreciate Ashley for squeezing me in today!
9/25/2024
James K. VERIFIED CUSTOMER
Glad they were able to get me in this afternoon. Dalen was patient, friendly and professional. He is an asset to your team. Thanks again for the emergency fix!
9/25/2024
Bobbi M. VERIFIED CUSTOMER
I appreciate Coad staff but the customer service has been on a steady decline since around the start of 2022 and I’m not sure why but it seems to coincide with the lack of little to no new inventory on site or sales staff, or service department staff on Saturdays. A little disappointing.
9/24/2024
Ralph C. VERIFIED CUSTOMER
Dalen did an excellent job of handling my service visit. I was very satisfied.
9/24/2024
Clinton C. VERIFIED CUSTOMER
Thanks for getting it in and out so quickly!
9/24/2024
Gloria S. VERIFIED CUSTOMER
Very nice place to do business with.
9/22/2024
John M. VERIFIED CUSTOMER
Great experience
9/22/2024
Cari L. VERIFIED CUSTOMER
They were very personable and professional. Selena spent time answering questions before I left.
9/22/2024
Amanda R. VERIFIED CUSTOMER
Mr. Dixon was very respectful, courteous, and helpful.
9/22/2024
Allison W. VERIFIED CUSTOMER
Everyone was very professional and service was quick and informed of all steps and the cost up front. Selena greeted us with a smiley and very helpful.
9/21/2024
Lawrence G. VERIFIED CUSTOMER
She is consistently attentive. Courteous and accurate. She make our service experience exceptional!
9/21/2024
David M. VERIFIED CUSTOMER
Zach is an excellent representative of your dealership.
9/21/2024
Gregory B. VERIFIED CUSTOMER
Great job in Paducah service. Thanks Zach
9/21/2024
Connie N. VERIFIED CUSTOMER
Thank you
9/21/2024
John M. VERIFIED CUSTOMER
Great job in all facets
9/20/2024
Glen I. VERIFIED CUSTOMER
She was great. You won’t find one any better. She has a great personality. Hope she is there the next time I bring my truck in for service.